HGTV GO - Stream Live TV 12+

The set up of the app is fantastic and I want to love it. I was so excited to start using it. The problem, however, is that I can watch a single episode without issue. As soon as the episode finishes, the app freezes up and cannot load anything. I have tried closing out the app and restarting it, but it eventually either times out and says that something went wrong or it just stays frozen on the intro/load screen with the HGTV logo. Restarting the device does not work either. The only solution is to uninstall the app and then reinstall and download again from the App Store. Then I get to watch one more episode before repeating the process.

Sorry the app isn't working as it should. We would love to troubleshoot this for you. Would you mind reaching out via the link below? Be sure to include info such as your device, TV provider, and as many details about the error as possible.

https://hgtv.custhelp.com/app/ask

I gave 4 out of five stars, because in my experience the quality was great! I love that I’m able to watch HGTV on a mobile device. However, my iPad does not have data so I’m not able to watch on the go, unless I’m connected to WiFi, which isn’t always easy to do. Another thing I didn’t like was the amount of adds, 6 adds every time which is 3-5 depending on the length of the show. Also, they play the same adds almost every time, not even mocking, that’s why the adds get so boring. I came to this app to enjoy watching my favorite HGTV shows not 10 minutes in total of adds. I do understand where they are coming from, this app is free and adds help with payment. So, I like watching, and getting first dibs on the shows, but it really isn’t for on the go (which I assume would use a lot of data), and the amount of adds is infuriating. I’ve heard about the add problem before, and I wish the network would do something to change it. If you don’t mind watching 2.5 minutes of adds every 5-10 minutes, then this app is for you!

Hi there, currently, we allocate the same amount of airtime for ads on our app as we do if you were watching us on your TV. You’ll never have to watch more than three minutes of ads at a time, but it’s usually less than that!

I was super excited to see that I could get all episodes and seasons on demand for my favorite shows until I actually started using this stupid app!!! It’s so touchy and I swear it has a new annoying glitch every couples of weeks. Last week it started to just pause right after the commercial was over and I couldn’t press play to get it back to where I it had stopped. So every single time I have to stop casting, close the dumb app, re-choose the episode and try to manually drag the bar to what time I need it at. However, it redoes that 1 min and 60 sec ad over again even though I just watched it and then often it will then pause and not work again once the ad is done or it will jump ahead to a place I didn’t ask for! Today I got so sick of it doing this that I am now writing in my two star rating! I love HGTV, but come on just have your app work! Also I love how all the ads will stream perfectly but the actual show can’t seem to work and often is laggy 🙄 and it’s not my internet speed, I have 60 mbps. I hope someday you can make it work!

Thanks for the feedback. We know it’s been a while since you left this review, but we wanted to check-in and see if you’re still experiencing this issue as we have recently made some improvements to the app. If there's anything we can assist you with, please don't hesitate to reach out to us at the link below.

https://hgtv.custhelp.com/app/ask