Travel is easy with Hilton Honors.
Book any of Hilton’s over 5300 hotels and resorts in the app, and you’ll get our lowest price. No hidden fees. There are even special offers to save more.
Check in with the app from anywhere, and you’ll get to pick your own room, with street maps to help you find the perfect view.
Order comforts like food, drinks, or more pillows, and they’ll be waiting in your room when you arrive. Need something once you’re there? Text with real hotel staff straight from the app.
The Hilton Honors app can even be your room key – Digital Key works at more than 3600 of our hotels and resorts.
Manage your Hilton Honors account in the app. See how many points you’ve earned, see your progress towards your next status, and figure out the best way to use them. Members can even sign in with Touch ID and Face ID to keep their accounts secure.
Not a Hilton Honors member? There’s no easier way to join, and your benefits start instantly.
Best of all, most of our features are available for all of our hotels across all of our world-class brands: Hilton Hotels & Resorts, Waldorf Astoria™ Hotels & Resorts, Conrad® Hotels & Resorts, Canopy by Hilton, Curio – A Collection by Hilton™, DoubleTree by Hilton™, Embassy Suites by Hilton™, Hilton Garden Inn™, Hampton Inn by Hilton™, Tru by Hilton™, Tapestry Collection™, Home2 Suites by Hilton™, and Hilton Grand Vacations™.
Every update makes the Hilton Honors app your most vital travel companion. With this update, you’ll get a faster, smoother experience than ever, thanks to our team’s behind-the-scenes work.
Ratings and Reviews
Handicapped Early Check-In
We usually always stay in Hilton Properties when we travel for business and we travel enough to be Diamond customers. The Mobility Accessibility is nearly always perfect. My problem is that we cannot afford ourselves of the early check-in, because when I do, your app puts us in a standard room, which is totally incorrect. I had a circumstance when I did early check in and when we arrived, all of the handicapped rooms were taken! But, that was not the case when I made the reservation.
The other problem is that rooms are not always identified appropriately in the system. If I book a room called hearing/mobility accessibility I would expect it to be both hearing AND mobility accessible. However, that is not always the case. Sometimes this is only a hearing accessible room. Your rooms need to be clearly identified and your hotel systems and the staff need to be able to easily understand the difference.
As long as I am reviewing, I also want to mention, and to me probably the most important, Hilton and really all hotels, need to consider designing new hotels with all mobility accessible rooms on the ground floor. Being close to an elevator is absolutely no help in a fire. Having to wait for help could be the difference between life and death for someone unable to walk down stairs. While not expecting this request to be something retrofitted, it should be a consideration in future design. Thank you!
My daughter had a wonderful stay @ the DoubleTree Hilton on Lexington Ave in NYC. It was her birthday weekend. I’ve stayed at many Hiltons, and Doubletree facilities throughout the states. I am also a Hilton Honors customer. Though there were a few situations that occurred during check in, the front desk manager who goes by the name Heaven, handle the situations professionally, and accordingly. Heaven was very attentive, and assured me that all that is, and expected of the Hilton would be granted for my daughters weekend. I definitely recommend staying at the Lexington Doubletree. They treat you with respect , and honor you as a valued customer. It was a pleasure speaking to Heaven, and reassuring that she took her title very serious, and promptly handled all situations accordingly. I was very satisfied, knowing my daughters stay was exactly as expected, and that she was in good hands at the Lexington Doubletree.
I write reviews here on Long Island regarding Hilton’s as well as Doubletree across the states. I am a dedicated member and customer, when I travel I always stay at Hilton/Doubletree hotels.
Recent adverse changes
Lately at some hotels when I check in, the current stay actually disappears entirely from the app, it has happened to me several times now. This did not used to occur. The digital key will remain but I can no longer see the details of my reservation, message the hotel, or otherwise use anything but the digital key. In my current stay, this got much worse, as not only did it disappear, but the hotel then somehow could not see my reservation or that I had checked in at all resulting in multiple calls to the room demanding to know who we were and in someone speaking unpleasantly to my wife and telling her with a tone that we were not supposed to be there (keeping in mind we had checked in with digital key, my card had been charged, etc.), and this morning somehow in a new reservation being created and being charged again and at a rate nearly double the rate on my reservation, which I then had to go correct. (And I now have two new stays with nonsensical data for the hotel showing up, perhaps created by the hotel or perhaps whatever phantoms are causing this.) Will I get proper credit for the stay? Color me doubtful. Will I be double charged? Seems not unlikely.
I don’t know what’s going on with Hilton’s systems but it has now reached a point where the app and/or back end losing your reservations is pretty seriously adversely affecting the stay experience.
— Diamond guy who is becoming afraid to use the app at all
Developer Response ,
We are so sorry for any inconvenience this may have caused. We are working through the challenges with Digital Key to make sure it works every time. Please email your Hilton Honors ID, issue, and iPhone model to firstname.lastname@example.org, and we will be happy to look into it.
- Hilton Worldwide, Inc.
- 273.3 MB
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- This app may use your location even when it isn't open, which can decrease battery life.
- ©2019 Hilton Worldwide. All Rights Reserved
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