Hilton Honors: Book Hotels 4+

Travel, Stay, and Earn Points

Hilton Worldwide, Inc.

    • Free


The Hilton Honors app has everything you need for the perfect vacation. Book a hotel, earn rewards, plan your trip, and so much more — plus, it's free.

Top app features:
- View and manage your reservations in one place
- Check in before you arrive and go straight to your room (skip the front desk)
- Choose your room prior to your stay
- Unlock your door with your phone using Digital Key
- Book your next trip and find hotel deals

Member benefits:
- Get the lowest price at over 7,000 hotels when you book direct
- Earn Points with every stay and redeem them for free nights and perks with our partners
- Enjoy free WiFi, late checkout, and no charge for a second guest
- Achieve Elite member status and get perks like free upgrades, free continental breakfast or a Daily Food & Beverage Credit, and more

Our brands:
Canopy by Hilton
Conrad Hotels & Resorts
Curio Collection by Hilton
DoubleTree by Hilton
Embassy Suites by Hilton
Hampton by Hilton
Hilton Garden Inn
Hilton Grand Vacations
Hilton Hotels & Resorts
Home2 Suites by Hilton
Homewood Suites by Hilton
LXR Hotels & Resorts
Motto by Hilton
Signia Hilton
Tapestry Collection by Hilton
Tempo by Hilton
Tru by Hilton
Waldorf Astoria Hotels & Resorts

What’s New

Version 2024.6.11

Every update makes the Hilton Honors app your most vital travel companion. With this update, you'll get a faster, smoother experience than ever, thanks to our team's behind-the-scenes work.

Ratings and Reviews

4.9 out of 5
2.6M Ratings

2.6M Ratings

WhenSeanSpeaks ,

Handicapped Early Check-In

We usually always stay in Hilton Properties when we travel for business and we travel enough to be Diamond customers. The Mobility Accessibility is nearly always perfect. My problem is that we cannot afford ourselves of the early check-in, because when I do, your app puts us in a standard room, which is totally incorrect. I had a circumstance when I did early check in and when we arrived, all of the handicapped rooms were taken! But, that was not the case when I made the reservation. The other problem is that rooms are not always identified appropriately in the system. If I book a room called hearing/mobility accessibility I would expect it to be both hearing AND mobility accessible. However, that is not always the case. Sometimes this is only a hearing accessible room. Your rooms need to be clearly identified and your hotel systems and the staff need to be able to easily understand the difference. As long as I am reviewing, I also want to mention, and to me probably the most important, Hilton and really all hotels, need to consider designing new hotels with all mobility accessible rooms on the ground floor. Being close to an elevator is absolutely no help in a fire. Having to wait for help could be the difference between life and death for someone unable to walk down stairs. While not expecting this request to be something retrofitted, it should be a consideration in future design. Thank you!

Jim in Santa Cruz ,

Recent adverse changes

Lately at some hotels when I check in, the current stay actually disappears entirely from the app, it has happened to me several times now. This did not used to occur. The digital key will remain but I can no longer see the details of my reservation, message the hotel, or otherwise use anything but the digital key. In my current stay, this got much worse, as not only did it disappear, but the hotel then somehow could not see my reservation or that I had checked in at all resulting in multiple calls to the room demanding to know who we were and in someone speaking unpleasantly to my wife and telling her with a tone that we were not supposed to be there (keeping in mind we had checked in with digital key, my card had been charged, etc.), and this morning somehow in a new reservation being created and being charged again and at a rate nearly double the rate on my reservation, which I then had to go correct. (And I now have two new stays with nonsensical data for the hotel showing up, perhaps created by the hotel or perhaps whatever phantoms are causing this.) Will I get proper credit for the stay? Color me doubtful. Will I be double charged? Seems not unlikely.

I don’t know what’s going on with Hilton’s systems but it has now reached a point where the app and/or back end losing your reservations is pretty seriously adversely affecting the stay experience.

— Diamond guy who is becoming afraid to use the app at all

Developer Response ,

We are so sorry for any inconvenience this may have caused. We are working through the challenges with Digital Key to make sure it works every time. Please email your Hilton Honors ID, issue, and iPhone model to hilton.comments@hilton.com, and we will be happy to look into it.

KATC viewer2 ,

First solo stay

The Hilton Garden Inn in downtown Colorado Springs, CO is a very nice property with such helpful staff and a parking situation that absolutely stinks!! Parking is next door and shared with a bank which claims the bottom floor from 9-5 weekdays . That leaves the uncovered top floor for hotel guests…..several inches of snow and ice overnight and a steep slippery ramp to get up. Not fun…Hotel looks very new and clean. Housekeeping was great. Very quiet during my four days in town for a family surgery. Staff, especially Billie Jo and Ramon were particularly kind and helpful to me as a mature woman doing her first solo cross country trip. There were a few glitches, like when the heater in my room scared the life out of me when it had some kind of breakdown that caused it to starts sounding like two giant gongs were clanging together. Conor quickly assisted me to move to a different room…on a different floor! Seem to still be working out some of the security features. Supposed to use key to operate elevators above first floor. When Conor moved me to a different floor, he waited for me too use my key card and I told him I had not had to use it in the elevator the entire time. Daughter’s key card only worked some of the time. In all I wouldn’t hesitate to stay there again in similar situations, and after I left , my daughter stayed there until her husband was able to leave the hospital for home.

App Privacy

The developer, Hilton Worldwide, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Contact Info
  • Identifiers
  • Usage Data

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More


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