HomeServe - Home Repair 4+

This app was great BEFORE the update at least for organizing and keeping track of things around the house. I was hoping more would come of this (like they made it seem), but it never did. I have to send requests when stuff you’d think would populate from there “pertinent info” never does. Everything from the how-to videos to the manuals, and thankfully I didn’t get rid of those, to parts. I own some craftsman power equipment that has been listed in the app pretty much since new and the “pertinent info” it pulled was a warranty. No manuals or typical replacement parts like spark plugs, air filters, etc. for annual maintenance. Luckily I’ve been able to find stuff, but if you’re gonna have a parts section, why not at least list the typical things that wear out or require routine maintenance like spark plugs, belts, water/fuel/air/oil filters, batteries, and that goes for anything not just yard equipment. I haven’t used or bought any warranty services so maybe it’s good for that but the original appeal for me is gone.

Thanks for your review. The app is constantly evolving as we work to improve the experience for our customers. For the My Lists feature, we still offer the basic content of manuals, parts and videos. If you do not see what you are looking for, please tap on the category and Request info. Feel free to send us additional feedback at support@homeserveapp.com.

I first got the app when I signed up for coverage. It works for me without issue. I could log in easily and access the functions although most of the time it refers you to the main website where you have to log in to get what you wanted to see. Not much sense to have an app if most of the time you are sent to the website and need to log in. The inventory system interface was useful and better designed BEFORE the update but now shows as lists. Hate the new format. In fact, all of the info that was entered does not show as before. Ended up buying a home inventory management program elsewhere for my laptop and use that instead. There was potential but sadly it was lost.

Thank you for your review. The app is constantly evolving as we work to improve the experience for our customers. Some functions are hybrid (web-based) and will convert to in-app in the future. For the inventory feature, we added a Search feature to locate items in the list. You can also look at the items by group - your groups are located horizontally under your Items. Please feel free to send us additional feedback at support@homeserveapp.com.

The app looks promising when I signed up initially. I created the account and I then added several items. Most of the items immediately shows the manuals, replacement parts and etc. 2 items was pending which is not a problem since the app is reading the photo taken from the label. Not all labels are not created equal...I guess. I logged in a few time then everything went downhill from here.
I am using a password manager to login so every time it should fill in the same information. Spelling should not be a factor since I had logged into the app several times. I now can’t login to the app anymore. After a few tries, it says that my account is locked. So I follow the instructions to unlock the app. It asks to enter my email address and I keyed it in and it responded that I don’t have permission to do that. I tried to email their tech support but I never got any replies. I wish I can enter 0 stars. Since an app is useless if I can’t do anything with it except taking space on my phone. I will delete the app.

UPDATE: Due to your feedback, we completely rethought our entire account access system! Our new system, HomeServe ID, is now available in our current app release v2.0 as well as on our website. Please sign in and let us know what you think about HomeServe ID. If you are still having trouble, please let us know at: support@homeserveapp.com. --- Hello. We upgraded our secure login platform last week. If you missed the email, please send us a note at support@homeserveapp.com and we can easily reset your password for you so that you can continue to use the app.