bankHometown Mobile 4+

Patience needed when using this app

The new app is frustrating to use. Once you get into the app, it’s okay. But it takes a handful of times to log into the app using Face ID. It always crashes at least a couple of times before you’re finally able to log in to the app. Then if you try to look at recent transactions or use zelle, it will say unexpected error and force you to log back in. Never had these issues until the new update was released. If the log in is fixed and the random crashes stop occurring, then the app is great!

Can’t access my information anymore

Was an update and now it just refreshes back to password screen. Nothing wrong with my info. Just loops back to Home Screen. Can’t locate a nearby bank or contact the bank about my problems using this app. Not sure why I’m even bothering here. This bank continuously screws this app up and makes changes that make almost no sense and in some cases are even severely inconvenient to the user themself like being able to access other account info that is no longer retrievable.

Developer Response ,

Hello, Thank you for being a customer of bankHometown and for reaching out. We apologize for the issues you’re experiencing with our Mobile Banking app. If you continue to experience issues, please contact our Customer Care team at 888.307.5887. We’re here to help!

App

I feel this bank should employ a new tech company to design and implement this app. It’s pure junk. Every time you try to log on it crashes. If you can’t get your app to work then how are we suppose to have confidence your online security is good? Fix this app. People should be able to access their bank accounts without having to call the actual bank or walk into one of your banks. With how much you pay interest on savings accounts compared to other banks you should have money to fix this app.

Developer Response ,

Hello, thank you for providing us with your review and for being a customer of bankHometown. We understand that this is a frustrating experience and apologize for the inconveniences you’re having with our Mobile Banking app. Our developers have been made aware of these recent issues and are working towards a solution. Please contact our Customer Care team at 888.307.5887 if you have any questions in the meantime.