Honeydue: Couples Finance 4+

Been using Honeydue for a little over two years now - SO valuable for my wife and I to manage our spending and budget. I tried all of the other apps and this one works best for us. Here’s how we use it:
- we have all of our accounts linked, including some manually added accounts (like physical cash to keep track of)
- we assign transactions to either spending or earnings, under one of the 20 categories we built out. Any cc bills or transfers between accounts are in the transfer sections.
- here’s where we become power users (and why Honeydue is awesome): we are often netting out spending with earnings in one category, like covering dinner with friends and lumping the vemnos received in one category. Being able to do that, plus split the expense into multiple categories, is HUGE. what’s even better is editing transaction dates to match reimbursable expenses across different months.
- once all transactions are properly accounted for, we upload the month’s data to an excel spreadsheet (since there are some limitations on history within the app, and sometimes the data gets refreshed and reorganized every 4-5 months). Not a huge deal to us, given price point and no other app doing what Honeydue can.
-we don’t utilize the bills, activity, split expenses, or chat features

By doing it this way we are able to track spending over years as well as make sure we are getting paid back on returns, cancellations, refunds, IOUs, etc. we love Honeydue for that!

Started using in June 2022. UX and most features are well designed and easy to use. Able to add most major accounts via integration with Finicity, Plaid, etc. Default categories are a nice balance of comprehensive and simple.

However, this app seems to be suffering from some back-end issues and a curious lack of user support that seems to be degrading over time. Even back when I first joined there were some outdated and stale websites for major banks and financial institutions that caused some account adding/syncing challenges. At first the support team was great about responding to issues and trying to resolve sync errors. But recent “updates” have removed features that would seem to be relatively critical (RIP Tip Jar and Support Chat). Even more worrying, in the last couple months the support team seems to have gone completely dark. Haven’t received any response to multiple messages to their support email, not even an auto-acknowledgement.

As a former Honeyfi/Firstly user before they shut down their consumer app, Honeydue seems to be showing similar pre-shutdown signals. Hope I’m wrong, but won’t be surprised if this app goes away within the year. Sad and frustrating given the lack of communication or explanation for these ominous changes.

I was so excited for my husband and I to get all our accounts in one place so we could keep better track of spending by category. We just got married, we have some rental property, and he’s self-employed, so we have several different accounts at different institutions that serve different purposes. Seemed great for the first two days, and I was having a great time sorting historical expenses and customizing categories. Then it lost touch with our primary bank. I emailed support multiple times, got ambiguous answers, with the final one being, “This is impacting a lot of other users … Want me to contact you again when/if we get an update?” What?! Your app has access to all of our personal financial information, it’s had some sort of connectivity glitch for almost two full weeks, and you’ll “keep checking” to see if there’s ever a solution?? We also hadn’t been able to sync my husband’s auto loan account from the beginning, which is with a major financial institution that should’ve been available but was “currently unable to connect.” Maybe those are little bugs that can be worked out quickly, but it’s hard for me to trust a FinTech company that can’t figure out basic app functionality over the course of 10 full business days.