We recently had a house fire and had no choice but to stay in hotels. With us being a family of 5 suites seem to suit us best and hopper came through every time with the lowest rate of all 3rd party hotel apps and sites. Rate do change constantly but that’s what makes it kinda fun. I find that 2AM I can get the lowest rate of the day , although that’s not always the case. Not only that but on top of fire car broke down and Hopper had great deals for a rental for the week. They are always posting cheap flights and housing or hotels for a vacation or in my case ended up finding an apartment to stay in short term till we got are ducks in a row for the next step of are journey. I have never had a problem with them personally or had to call because they made a mistake. Just be careful when booking rooms that your reading the details correctly or call hotel and double check if you’re unsure what a room type is. For example one time I booked us for a king suite. Thing separate king bedroom and sofa bed in living room….. and we walked in the room there was one king bed. What I should have clicked on was 1 bedroom king suite which had the separate bedroom and pull out couch for the kiddos in living room. All in all Thank you Hopper I couldn’t have found a better site to use in this time of need for my family.

I’ll start with the reasons for the loss of the star. 1. Sometimes the prediction of when to buy is not accurate. For instance, I was advised to wait for the price to drop to purchase a flight ticket but then when I was advised to “buy now” because the price wasn’t bound to drop, it ended up being $10 more than if I had booked when I was going to initially. A $10 difference isn’t a huge deal; it just felt a bit misleading. Similarly, sometimes the lowest available price shown for a flight is lower than the lowest actual lowest price available, which can be disappointing obviously. Lastly, and perhaps the most confusing for me is how the flight prices are color coded. Naturally one is inclined to think that red mean the flight cost will be most expensive; but I’ve come to learn than red (I think) actually means the cost of the flight is more expensive on that date than I guess it usually is to or from that airport. So in reality, a date color coded red could actually be more cost effective than a date color coded green if that date is usually pretty cheap on average. I haven’t been able to crack the algorithm, so I would just advise everyone to always check all dates regardless of the color coding. In my opinion, it would be most helpful to the buyer if the color coding represented a general price range. All in all, hopper does the leg work for me and saves me a bunch of time which is why despite the aforementioned, I think they still deserve 4.5 ⭐️.

I have been using Hopper for over 6 years and when I started, it was one of my go-to apps. I loved how easy it was to navigate and purchase flights right in the app. Now, I can’t spend more than 2 minutes without wanting to pluck my eyes out. It is saturated with things popping up and offers to spin some stupid wheel or win some carrot points. It’s overstimulating to say the least. The interface used to be so easy and fun to navigate. Id spend an hour playing around with different trip ideas but these days I plug what I need and try to get off as soon as possible. 😠 Ux issues aside, the reason I gave it 4 stars and not 3 is because historically the app has been very accommodating to me. The customer service people are top tier and have always helped me out. Like the time I booked a flight in 2021 before the Delta strain of COVID was a thing and I needed to cancel. So Hopper employees helped me fight for my money so I could make use of it a year later. That’s really awesome and I will never forget it. 🤗 While it hasn’t been giving me the flight deals like it used to - and I now have a few other apps I use that seem to give me the same deals - Hopper is still one of the main search apps I use for travel planning. That said, I really hope they redesign it. I’m tired of being harangued by slot machines and carrot bucks and hotels I don’t even want 😠

Update: Took 3 months, over 40 emails and a really bad review. But I finally got my refund. after having my email feed disconnected and practically giving up as my reservation was over 4 months ago, i updated my already terrible review to what you see below and then my feed was reopened. For some reason this time I was given more information and it seemed my issue was brought up to a high enough person and my review was alarming enough that I was issued a refund within the week. It should not be this hard to issue a clear refund. But I am happy to have finally received it, and hopper did reply to my reviews both here and in email which I appreciate greatly. This is one of those businesses that will do everything they can to take as much money from you as possible while making it look like they’re giving you incredible discounts. They will overcharge you for micropayments that you don’t realize exist until you pay them, and if you do avoid them you will have an impossible time receiving ANYTHING close to a refund if one single thing goes wrong, like I did. Use their calendar because it’s awesome to see fluctuations in prices ahead of time for tickets, hotels etc. and then make your actual purchases somewhere else. Use them and then leave. because they seriously take advantage of people and will take advantage of you if you don’t.