Our app is even more rewarding for Hotels.com® Rewards members! You can get to your next reward* night faster with app exclusive offers and be sure to opt-in to notifications so you don't miss out!
When you’re ready to travel, take our app with you, after all, it’s your perfect travel companion.
INSTANT SAVINGS ON APP
• Get instant access to Member Prices*! Save an average of 15% on thousands of hotels worldwide!
• Save on last-minute bookings with our app
• Enjoy the flexibility of free cancellation on most hotels*
OUR APP IS EVEN MORE REWARDING
• Collect 10 stamps, get 1 reward night. Stamps can add up fast when you have the choice of staying at almost 1,000,000 eligible properties worldwide – so you can get rewarded while you sleep
• Love reward nights? You can get them faster on our app with app exclusive offers
• Silver and Gold members can enjoy extra travel benefits at VIP Access properties
DON’T LET THE NAME FOOL YOU – WE’RE MORE THAN JUST HOTELS
• Easily find vacation homes, apartments, resorts and more on our app - we’ve got every kind of property for almost every kind of trip. So, whether it’s a short business trip or a long vacation, choose from almost 1,000,000 properties worldwide.
• Filter by theme for different types of trips
• See the property’s location with the map view • Read verified guest reviews
• Save your favorites
FAST, EASY & SECURE BOOKING ON OUR APP
• Pay now or later on most hotels – you choose whether you want to pay online or at the property
• Save your payment details securely to book future stays even faster
• Use Apple Pay® to book your stay
OUR APP IS YOUR PERFECT TRAVEL COMPANION
• Save your confirmation and access your booking details anytime – even offline
• Easily manage your booking on the go. You can change or cancel if something comes up
• Help is only a few taps away. Contact us or the property directly from the app
• Opt-in for push notifications and we’ll send you updates about your stay
• Use Siri shortcuts to quickly access your booking details
*Hotels.com Rewards is open only to individuals who are eighteen (18) and older. When you book and stay 1 night at eligible properties, you’ll get 1 stamp. Collect 10 stamps and you'll get 1 reward night to redeem at a Hotels.com Rewards eligible pre-pay property (as identified on site). The maximum value of the reward night is the average daily rate of your ten (10) stamps collected excluding taxes and applicable fees. The value of your reward night doesn't count towards any applicable taxes or fees. Excludes package bookings (where available) and bookings made using a coupon. Your reward nights and/or your collected stamps will expire if you have not collected a stamp and/or redeemed a reward night using your Hotels.com® Rewards account in the previous 12 months. Subject to full terms and conditions https://www.hotels.com/customer_care/terms_conditions.html. Secret Prices are available to Hotels.com app users, Hotels.com Rewards members and individuals who unlock Secret Prices by subscribing to Hotels.com by email. Available on selected hotels and selected dates only. Subject to the full terms and conditions https://www.hotels.com/customer_care/terms_conditions.html. Free cancellation on most hotels. Some hotels require you to cancel at least 24-48 hours before check-in. See property pages on our app for details.
The Hotels.com app uses information for analytics, personalization, and advertising. By downloading our app, you agree to our privacy and cookies policies https://hotels.com/customer_care/privacy.html.
We continue to update our app to help you find your perfect somewhere.
Ratings and Reviews
Never what you wanted
I have used this app many times, and while one free night stay for every 10 nights of the hotels that are average together and dollar amount is pretty good, what isn’t good is how whatever you book can be changed through the system into something completely not what you’re looking for. Unfortunately you don’t find this out until you arrive and you can’t cancel. For instance I ask for a non-smoking one king bed and book that but yet can only get a double queen or double double bed room only. Or you order your room the way you think it should be and for some reason their system tells the hotel that you want and accessible room for someone who is handicapped. Got lots of problems when it comes to what you want and what the system tells the hotel you asked for. If you’re going to use this app when you book something call the hotel directly make sure you’re getting what you asked for and always make sure that you have a way to cancel your reservation my latest experience with this app has proven to be very extremely disappointing. Good luck to you guys out there! There’s not a whole lot better.. if there is, I’m open to a suggestion? Thanks again.
This is a good app. Of the many app options to make reservations for hotel stays, this is the app that I keep on the forefront. I like the idea of narrowing the availability of hotels down to the area that I’m located in & once the hotels are done for the area the app will begin to venture to the outskirts of your location. Any questions or concerns pertaining to the booking are included on attached pages like room facts, requirements, small secrets, etc. The only thing that’s missing per hotel page is the actual hotel phone number but that’s easy to find through your web browser. Overall I recommend the app to many of my friends. Customer service is good, the agents are patient & give their REAL names, & will stay on the line until all concerns are dealt with; they make sure you don’t hang up unhappy, for the most part. The things that are out of their control like deposit reimbursement, a manager or hotel staff that refuses to honor the booking, a hotel that has overbooked but it doesn’t show on the app, etc. is just that, out of their control. But that’s just 10% vs. 90% of the issues and concerns that they can control or change.
After in update it’s become really painful
We tried to make some adjustments on our hotel reservation.
Apparently we can’t do it anymore by ourselves and need to have the help of a “virtual agent”. A simple change of dates turned out to be a little more than what we bargained for. The agent suggested that we cancel and and then rebook the same hotel, which is also impossible without and agent. After 15 minutes of conversation we managed to cancel our booking, only to find out that to make new reservation was not a simple task either. We were charged (twice) but the payment page kept giving us an error message. Despite that, we were charged - twice! We never received an itinerary either.
After that we were on Chat with an agent for at least 40 min then we were asked to send an attachment showing payment, which is not possible to do, at least on IOS for iPad. He sent an email to attach photos, and while we were figuring out how, one of the two charges was canceled by the vendor. After another long pause the agent on Chat said there wasn’t anything we could do than to try again in an hour. There is no way to involve a supervisor, and there apparently isn’t a customer service number anymore either .
After that I felt like I need a good drink to stay strong and wait for another 7 to 10 business days to see if they cancel the second charge …
Developer Response ,
Hello, thank you for letting us know. We’re so sorry you’re experiencing issues with the latest update. Our tech team is working hard to improve the new experience – please keep an eye out for upcoming improvements and features.
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