Housecall Pro Ratings and Reviews

Long time subscriber

Our HVAC company in OC, CA has used Housecall Pro since nearly their inception. Very happy with its performance and ease of use. Took awhile to implement, and wish they had a hardcopy training manual to go with their program. Over the years there have been several things that I’ve asked for and, believe it or not, many got implemented. One of them was being able to be working on the weekly schedule on my phone and click “today” and it would go directly to the current day. This was important to me because I would be working on the schedule and then would have to get back and going my day. This is just an example of how it’s improved over the years. We love how it syncs up to Quickbooks Online. We also operate with Mac computers and software and it works well. Just make sure you use chrome on your browser when using it for best Performance. They have honored our agreement on keeping the original price and that it would not change over the years. It’s better than a lifetime gym membership because we actually use it every day of the week. It’s affordable when compared to the other high priced software programs that primarily cater to large companies. House Call Pro has found their niche in smaller family run business businesses. We highly recommend!

Best Service Management Platform

I love it.. i do everything on it.. scheduling, payments (pushes to quickbooks).. the only problem I’ve had is it sometimes didn’t push the payment or invoice to quickbooks but it was my fault for putting certain characters in the line items like / () ; as soon as I learned that, I haven’t had any problems... and their support staff is really great I do absolutely everything on my phone.. I had to log onto the computer a few times to set up certain things... It’s also really great for getting reviews.. you link it to your google business page and Facebook and after the job is invoiced/ paid, they automatically send another email or text if it doesn’t have Their email asking how the service was with a star rating they can just click right there on the 5 stars and be done, or they have the option to write something in it’s super dumb easy quick for the customer to give a review... one other thing you can set up; after the job is done, you can choose how long weeks months days whatever for a postcard to be sent out with whatever you want to say on it. You set it up once and never think about it again.. the whole thing is pretty sweet.

Developer Response ,

Hi, thanks for taking the time to leave us a review. Glad to hear that you're loving the tools we made for home service businesses. Let us know if you have any feedback or suggestions to improve.

Still needs improvements

We are integrated so we can’t change now - HOWEVER half of what I was sold is true. You DO NOT have an account manager. That’s a flat out LIE. The merchant fees are INSANE - upwards of about 7% is taken from every sale - which is ABSURD; and they will you it’s 3.99% and plus this and plus that- it’s 7% bottom line!!! Oh and don’t think your bank will match what you think you’re earning it doesn’t add up - plus it takes days and days to get your money funded- or pay more for instant deposit which has never worked and still fees galore. You have to input EVERY SINGLE service. There’s no offer to set up reoccurring - needs fixing ASAP! Also they will tell you it imports to Quickbooks/ it doesn’t “yet”. I assure you, you’ll get the run around. Here’s my positives- the scheduling is relatively easy, clients like the ability to be invoiced ( some you have to hunt down for days, months) and you can gps to a location easily. I hope sales and actual product development meet in the middle and SOON. For $150 month plus 7% it’s a really expensive calendar!

Developer Response ,

Thank you for your review Fireflyee, please get in touch regarding the fees you are seeing, we'd like to help clarify everything. Our merchant fees can be found on our website: https://www.housecallpro.com/features/payment/

Payments taken through our app have a 2.99% fee.
Payments taken with a card reader have a 2.69% fee.
If you would like us to deposit those payments immediately to your bank, our insta pay service charges an additional 1% (3.69% or 3.99% respectively).
ACH payments are just 1%.

We do support recurring service plans that help you manage the continuing needs of your customers as well!

Please get in touch, we'd be happy to help you validate all of this and make sure you are getting all the benefits of our software!

Good App but.....

I really like the App and it does make things a lot easier for the most part. Some issues I have are
a complete lack of phone support, they use a chat feature to communicate about issues and problems and it is extremely slow. I spent the better part of an hour trying to resolve an issue about Quickbooks integration and Sales tax error codes and still did not get my issue resolved and still haven’t and I have over a hundred errors that I try to resolve and once I do that, 60 more pop up because the sales tax issue isn’t resolved. I don’t have time to read all the articles they send me or watch all of the videos. Poor poor customer support.
I wish they had a feature for route optimization. As it is I enter the customer into HCP and then I have to copy and paste the address into a different app so I can route my employees efficiently. There are so many things I like, entering preset job costs is easy and makes everything quicker. I love the ability to have the customer pay right on the app and the money is deposited the second day. My employees love the tip feature that pops up with every sale.
I give it only 4 stars only because of the customer support. I believe and hope that soon they will have route optimization. Other than customer support it’s a great app.

Developer Response ,

Hi there, thanks for the candid feedback. For a while, our pros requested phone support, and we now offer support over the phone- just chat in or email us at support@housecallpro.com and we'll get a phone call set up for you.

Almost there!

I’ve been using HCP for almost 3 years now and with every update some bugs get fixed and some things get added but one thing that has yet to get fixed or worked out is the 3 different views from either; cell phone, desktop and iPad/tablet. I own a stone restoration company so I don’t have a fancy office with secretary’s doing everything so it’s hard enough running a company...now add in doing all the jobs, doing the estimates and all the other back of the house stuff! Convenience is what HCP pitched...”run your company and employees from your mobile device” - that right there had me sold! It wasn’t until my phone died and I grabbed my iPad that I realized there are 3 different views depending what device your on. It’s really frustrating that in order to get all that HCP has to offer you should view it from a desktop because not all of us service business have the luxury to sit and work from a desktop. Overall it’s a good program with kinks that need to be worked out and it would be great if they maybe added a better customer support because calling customer support and leaving a message in hopes someone calls you back, not everything is easy to text/email sometimes it’s just better to speak with someone.

Developer Response ,

Hi there, appreciate the feedback. We have launched an iPad specific app, so the views on the iPad and iPhone are the same now. We also offer phone support now, just email us at support@housecallpro.com or chat in and we'll help out.

Horrible costomer service

I spent so much time with customer service trying to resolve a issue. I had asked to be called to talk it through and was told yes they would call me with in the hour. They did not call I need to continue to prod them to have any kind of communication. This all started on Friday before noon, and had to reinitiate the conversation on Monday the following week. The issue I had a large invoice sent out I turned the credit card payment off because I did not have this large fee added to there quote I sent to invoice expecting a check to be mailed out, because I had turned off the credit card payment option off. I then get a email saying the invoice has been paid online with a credit card. I tried several test invoices turning off the credit card payment option with no success. After much prodding from me they told me the the app I was using was not updated to try updating it. So I did and it did fix the problem. I sent them a message that it did fix the problem but not the gap in the amount of money I lost because of there glitch. Chris the representative didn’t look at my message until I prodded him again on Monday and was told there’s nothing they can do.

Developer Response ,

Hey Scott! First thank you for bringing this to my attention. Second We are so sorry that you are having issues with the payment feature and communication with our team. Usually I am able to pull accounts with the information given, but I am having a hard time locating your account can you send me an email at proadvocate@housecallpro.com with your company name, login email, and phone number? Want to dig in and see what we can do to help here. Hope to hear from you soon!

Used car sales or time share?

I am not sure how to even start this. I tried to setup a trial while we search for an alternative to razorsync. We tried this software a long while ago and wanted to give it another shot. Getting the trial reset has been an exercise in frustration. They call me and ask who they are speaking to and what I am trying to do. I didn’t ask them to call so they pulled my info from my profile. No problem but then you know who you are speaking to. You called me. Then after I explain what I am trying to do they proceed to inform me that someone else needs to call me to explain the sales process. Why would you call me to tell me that someone else has to call me? I feel like I am dealing with a car dealer. Please give me an offer so i can walk back to my manager and pretend to negotiate on your behalf. The best part of all of this is while I am on hold waiting to find out when someone can call me back they are playing a commercial from their COO explains how important it is that your customers like the sales and service of your company because they may not remember much but they will remember how they feel. Here you go COO. I feel like I could not trust your company to provide me and my clients with a great platform because The trial process has been so difficult.

Developer Response ,

Hi Wain Security, thanks for taking the time to leave us this feedback. We're sorry to hear that you had a disappointing experience with our sales team. We'll be passing this feedback on to our sales managers so that we can work to improve. If you have any additional feedback or questions, please reach us at support@housecallpro.com

So far, so bad.

I’ve been using Joist for over a year now. I want something that does customer management and scheduling, not just estimates and invoices. I heard about Housecall and Markate. I used the free trial on both. I liked the look and feel of Housecall more. It seems more modern, whereas Markate has this Windows 3.1 vibe. However, Markate has been much more functional. It took me hours just to get through the initial setup of Housecall, with it having trouble loading my profile photo and business logo. I’m on LTE and using the latest $1200 iPhone. I tried reinstalling Housecall and had the same issue. Finally I got through the initial setup only to find that the app has other issues. I try to add a customer from my address book and can only do so if I scroll down the list, the search by name option will find a customer but then won’t let me select and add them. Then I somehow added one customer twice (why would it allow exact duplicate entries?), and now I can find no way to delete the duplicate. I assume other defects will show themselves soon. Maybe I’ll go back to Markate or a combination of Joist and iPhone calendar. Housecall costs twice as much per month as Markate. And Joist is free.

Developer Response ,

Hi Matthew, thanks for the feedback. This doesn't sound quite right, we'd love to have a look if you're still having issues with the app. Please reach out to support@housecallpro.com or chat in using the blue chat bubble so we can get this taken care of for you.

Rip-off

The app is great for what it offers. They have a lot of tools for keeping your business up to date and organized. However, only use this service if your are actually going to put it to use. If you don’t they will still charge you. I find it ridiculous how out of all the the companies that are successful in using and paying for this app/service, they will still prey on the little guys! I signed up to this service just to see what it was like. I am employed and do work on the side. I just wanted to see the program. I ended up not being busy enough to need their services. After the 3rd month of not using the service AT ALL, i got charged. I called to get a refund for the 3rd month. They give me some lame excuse that after 24 hours of being charged, they cannot issue refund! Seriously guys!!? A person going through a hardship calls to get a refund on a service not being used and you treat me like i don’t matter! That is outrageous. I just got my weekend with my kids ruined. That amount of money, however samll that may seem to you, really means something to somebody else. Sorry for the rant, you guys offer a great service but i am very displeased with this situation. Thank you for your time.

Developer Response ,

Hi, we am so sorry to hear this, We appreciate you like the service. We are always working to make things better. When signing up we do offer a trial period and after that is when you have the chance to update your plan. When you are charged, your account is paid for through your billing term. Essentially, you prepay for months ahead. If you are on a paid plan and you cancel your subscription, your account will move to inactive status on your next billing date. You can cancel at anytime, we just ask that you put in a cancellation request with our customer support team. If you email us at proadvocate@housecallpro.com with your name, company name, log in email address and phone number. We would be happy to dig in and see what we can do from here. Again, we are sorry for thank you for bringing this to our attention.

Horrible Service.

I would not recommend this at all. The customer is ridiculous. Stripe is who they use for credit card processing and it’s just a pain. Wait 10 days for the first payment? No problem. Tell me you’re not gonna give me my money cause they need every single detail about my service? Big problem I guess. I painted for a guy. He paid me and they said they would not process the funds unless I provided them with insurance, contractors license and more. I asked them. Do I need to be a contractor to use this service as I am a self proprietor. I was using it for small jobs in OK where you don’t need a contractors license for paint or drywall. If all this was required I should have been fully informed before they started taking my monthly payments. I used them for a few months and the first credit card transaction I make it was nothing but a hassle. NOW HERES THE BEST PART!!!!!
Now they have refunded the money to the customer so I have to go bother the customer again and tell him what happened so I can get another payment out of him while I wait 3 days for the money to go back on his card so I can just use square and get it with no hassle. I’m so mad right now I could probably light my breath on fire. Inform your customer if it really is a REQUIREMENT.

Developer Response ,

Hi there, thanks for the feedback. Occasionally our credit card processor requires more information from a business to be able to process credit card payments from a customer. If you have any questions, please reach out at support@housecallpro.com