HTX Trash and Recycling 4+

App is great

App is great not sure what is going on with City of Houston and their waste pick-up troubles. I’m guessing they are a victim of the great resign, don’t want to work, can’t find workers Covid troubles, but this app makes it easier to know why our cans have been left there for another week in a row, or why our side street was forgotten and all others were picked up, so I’m grateful for the app.

Never Finds My Address

It doesn’t matter how I input my address, this app has yet to find it. I tried to select one of the suggested addresses that comes up as you’re typing, and I get an error that it can’t be found. It doesn’t populate the suggested address in the search when selected, so I manually type in the suggested address and get the same error.

What happened to the Roll Out app? It worked.

I had the same issue with the website online - please tell me how to input my own address for this to work (the post office seems to know it in the same format I use…). Otherwise, where can I find a calendar/schedule online that doesn’t require an address to be input to get this information.

Developer Response ,

Hello! Please send your full address, including house number, street name, and the name of the city in which you live at support@recollect.net and we will be happy to assist you. - Naina @ ReCollect Systems Inc.

Good to have but some bugs

The reminders are super helpful, and it’s easy to report my cans being passed over or delays with them (which is unfortunately more often than I’d like).

Most recently, I was trying to enter in a new address and it keeps saying the address is serviced by West University Place. It is NOT serviced by West University Place, and I get a popup that tells me to download the west U app. If the app developers see this, please advise. My address and service area appears correctly when I search it on the arcgis website on my computer.

Developer Response ,

Hello! Can you please send your full address, including house number, street name, and the name of the city in which you live to support@recollect.net and include the name of the app that you are using in the email? We are happy to help troubleshoot this issue and hope to hear from you. -Micah @ ReCollect Systems Inc.