Hughes FCU Digital Banking 4+

It’s honestly a shame that the old application has been discontinued. It seems the new application is a poor attempt at making the application similar to the main banking website (from the way it acts, it may be a poor attempt to kludge the website codebase into a mobile app).

In return, we get a bloated, less responsive interface with less intuitive navigation. The previous application was made for mobile; this one barely works on a mobile platform. Even lost nice features like dark mode and the net worth tracker.

I know it seems petty, but I might be genuinely considering switching where I bank. If this application is in anyway indicative how Hughes operates, I don’t know if feel confident sticking with them.

I was very leery about the new app after reading the reviews, but I figured that it could not be much worse than the old one. Yes, it is slower, hopefully the tech team will be able to work on that, but it seems to have the same features as the old app. Though it takes some reorientation as to where the programmers put the features. I agree that making payments on loans and credit cards SHOULD be an option on the app, however, I worked around the issue by setting up recurring transfers from my checking account to either my credit card or loan. I had to do this on the old app also, as I mentioned the old app was not intuitive either. Someone else mentioned that they are disabled and thus rely on the app, I can relate as I am in the same boat. Hopefully my review will make others aware of the work around that I discovered.
It IS irritating that companies are constantly changing their apps, for what seems like no reason, but I do take into consideration that some upgrades are necessary to ensure that everything is secure.
NOTE TO THE PROGRAMMERS OUT THERE:
Please know that when you upgrade your apps, software, webpages, etc. make sure that your interfaces work properly before launching and it would be nice if you put things in the same place as the previous version. As a consumer we don’t want or need things to look different, we just want them to WORK properly.

At the title states I had no choice but to go use the new app. Not iPhone friendly in my case. Pages take forever to load/navigate to, don’t display properly either. Some stuff isn’t even centered properly. It took me all of 2 minutes to be turned off by the app. Not to mention losing multiple features. Why even release it or force it on to your customers if it wasn’t ready? Was this even beta tested? It totally feels like whoever was hired to do UI/UX for this wasn’t prepared or experienced enough. Probably AI generated the coding for it too I bet, since shortcutting seems to be the way for programmers now. Y’all hurt your customers and your rep. Fix it.