Ratings and Reviews
delivery fee is the lowest
When I first came, the local delivery fee was very high, but there were very few Chinese meals. The menu looks very inconvenient ！There are only a few Cantonese dishes and Japanese materials. Not all of them have pictures. I really don't recognize some dishes. Maybe my English needs to be improved? HungryPanda’s menu is the all-Chinese and the delivery fee is the lowest! Love it! Recently, the epidemic situation is serious. I haven't gone out for more than three weeks. It's really too difficult to eat. Chinese restaurants and Chinese platforms are really reliable, and it can still be delivered. Now HungryPanda’s delivery is getting faster and faster. When I just came to the UK at first, I don't understand it. Later, I found that some streets were built early and there were many one-way streets. Some restaurants are near to my house, but drivers have to beat around the bush when driving.
Do not use this delivery service!
If you are wanting to lose your patience and at the same time starve to death, then this is the delivery service for you. First off, there is no way to contact this company or service if you want a refund. The food will take a minimum of 1 hour to get to you if you are lucky. Next, forget about showing up to the place to grab your food after they have not delivered because the restaurants will not let you have your food even if you show proof because they have not been credited, the delivery service takes the money prior to paying the restaurants. Also, you will not get your money back unless you go thru your bank or credit card company to dispute a charge, even if your food never shows up you are still charged by this delivery service. If the driver happens to show up your food is cold and no longer good. I thought maybe the 1st time it might be because of technical issues, however, happening again and to the point where we come home and there’s food sitting outside for who knows how long, unacceptable. No wonder why they call themselves Hungry Panda because by the time it gets to you you’re so angry that your food is spoiled and your money is gone.
Developer Response ,
Dear customer, thank you very much for using our app, and also for your suggestions and comments. We will inform the relevant departments of your problems and see if there are anything we can do. We are very sorry for your bad experience. Wish you have a good time.
Fake five stars!!!
I'm sure 90% of the five star reviews are FAKE. This app cooperates with many authentic Chinese restaurants so I give it a star for the wide range of restaurant choices. But that's the end of all good things. Here're some of my experiences: My food never arrived within the time windows I selected. For 3 out of 5 times, my food arrived after over 90 minutes even though I selected "ASAP. " There's no live support in the app. Customer service repondes too slowly and incompetently. I don't feel like they care about their customers, they don't even use the word "thank you" or "sorry", not even respond to my "thank you"s. Their order distribution system is the worst I've ever seen. For at least four times my orders were assigned to drivers who were 15 miles away from the restaurants. Also some drivers/restaurant have been modifying the order status and driver locations in order to trick customers, and the company allows it to happen. Here's something I want to say to the company: You're lucky because your industry is benefiting a great deal from a disaster for all humans, the least thing you can do is to show some respect and care, and you're not doing it.
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- HUNGRYPANDA LTD
- 162.5 MB
- Food & Drink
- Requires iOS 11.0 or later.
- iPod touch
- Requires iOS 11.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip.
English, Simplified Chinese
- Age Rating
- © 2016 HungryPanda LTD Inc.
With Family Sharing set up, up to six family members can use this app.