The Best Asian Food Delivery! --- Fantuan delivery offers the largest selection of your favourite Asian restaurants delivered to your door, anytime and anywhere.
【Fantuan Delivery & Pick-up 】
Bringing the taste of authentic asian cuisines to your door. Browse from hundreds of local restaurants to traditional asian restaurants in your city. Unsure of what to eat tonight? Let Fantuan help filter the restaurants you crave.
Promotions: Enjoy new promotions every month and coupon codes to help you save.
Self Pick-up: Order on our app and pick-up meals at restaurants. Eliminate wait times, and enjoy further savings. (Enjoy 10% OFF Pick-up orders, No delivery fees, No tips, No transaction fee.)
Exclusive Restaurants: Find restaurants exclusive to Fantuan
Restaurants Partners include: Haidilao Hotpot, Coco bubble tea, Dinesty, Church’s Chicken, Me+Crepe, Old Xian, and more. BBQ, hotpot, dumpling, dimsum, bubble tea, brunch, cake…
Need to deliver a parcel and don’t have the time to do it yourself? Or need to buy something from the supermarket but too lazy to leave the home? Fantuan Errands is here to help! We can help you to deliver or collect parcels from: important documents, keys, flowers, etc.. just name it. We are here to help!
Fantuan is a one-stop service platform that provides food delivery, errands service and advertising /marketing services. Our mission is “life can be easier”; the company aims to establish a multi-functional platform by providing more services to satisfy our customer’s needs.
We are currently available in cities and metros across North America such as: Vancouver, Toronto, Edmonton, Calgary, Victoria, London, Hamilton, Mississauga, New York, Waterloo, Montreal, Kingston, Seattle, Ervin, Los Angeles.
Customer Service：Contact our customer service via your local Fantuan Wechat Public account. For app users, click on the upper right corner of the order page and you can start live chat.
For questions and comments, please email：email@example.com
1 Performance improvement
2 Bug fixes
Ratings and Reviews
Room for improvement
So what I love about this app is that it offers a lot of discounts, less handling fee, and the customer service is super helpful. They are quick to respond and is very friendly. Help with phone verification and gave options for refund and coupon if an item is missing. Which is soo much better than doordash’s auto response system.
But there’s room for improvement. Yesterday was my first time using the app. I ordered bbq from a nearby location and after 40mins the order still appears as “meals being prepared”. Usually by that time, I should’ve receive the order already. So I got worried. I’m not sure if that means the delivery man is waiting on the order or is he on the way to pickup the order. The delivery man was unreachable. I called the restaurant, which they state that the order was out for a while and nobody came for delivery. I then contact the customer service which they said that there’s a shortage of deliveryman in my location and will send another driver to deliver ASAP. The order arrive in less than 10min.
I understand that it’s raining, it’s busy, but I hope the app could warn the users before hand, that they’re short on staff and it’ll take more time for orders to be delivered. And I also hope that the app could show where the driver is located from the beginning. So users will understand what’s taking so long.
Good but still needs a lot of improvements
Many of their delivery drivers are great, but speaks Chinese only, and could not quite follow instructions. I had to come down and find them myself because they could not read English.
Their customer service really needs improvement. Their app had initially told me that my food was ready, but for some reason when I went to pick up my food from the restaurant the cashier told me they just received my order from Fantuan, which I found really weird because I placed my order thirty minutes prior to arriving there.
I contacted customer service ten minutes later, barely any apologies and they pointed fingers back at me saying oh you’ve only waited ten minutes...are you kidding me right now? What kind of customer service was that? “You shouldn’t be complaining because you only waited ten minutes-“ I made the order thirty minutes ago, then waited ten minutes, no apologies, 10/10!
Entire (11 item) order was wrong
There apparently was a bug in the system that took out only one part (toppings) of every single order of boba placed. For whatever reason it still showed the sweetness and ice level. So we got 11 orders of boba/grass jelly drinks with none of the boba or grass jelly in them. After going back and forth with customer service and the boba place, finally got the order redone almost 2 hours later. They originally just wanted to refund us for the price of the boba when I also paid $12 in fees and tip. There’s no way to alter drivers tip and it’s a percentage starting at 13%. We end up paying $90 and their original solution was to just refund us the $0.55 for each boba order?! When EVERY SINGLE ORDER was wrong and no one was happy with their drink. Since we were splitting the price of the order, I had screen shots showing that I put everything in correctly. After talking to customer service the order history reflected all the drinks without the toppings..as if I put it in incorrectly in the first place but I have the receipts to show otherwise. Very suspect and completely unethical. I’m glad that customer service eventually understood where I was coming from which is why for their sake a one star is the lowest rating and all I would have given. But if this wasn’t fixed it would have been zero stars.
Developer Response ,
Hi there, we are sorry for the unpleasant experience. This type of situation is quite rare, can you provide us with the order number? We will look into the issue and see if there is any bug. We will also follow up with you regarding the issue, thank you so much for your feedback!
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- Just Order Enterprise Corp
- 164.4 MB
- Requires iOS 9.0 or later.
- Requires iPadOS 9.0 or later.
- iPod touch
- Requires iOS 9.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip.
English, Simplified Chinese
- Age Rating
- © Just Order Enterprise Corp
With Family Sharing set up, up to six family members can use this app.