Fantuan Delivery - 饭团外‪卖‬ 4+

Food Delivery & Pickup

饭团科技

Designed for iPad

    • 3.2 • 2K Ratings
    • Free

Screenshots

Description

The Best Asian Food Delivery! --- Fantuan delivery offers the largest selection of your favourite Asian restaurants delivered to your door, anytime and anywhere.

【Fantuan Delivery & Pick-up 】

Bringing the taste of authentic asian cuisines to your door. Browse from hundreds of local restaurants to traditional asian restaurants in your city. Unsure of what to eat tonight? Let Fantuan help filter the restaurants you crave.

Promotions: Enjoy new promotions every month and coupon codes to help you save.

Self Pick-up: Order on our app and pick-up meals at restaurants. Eliminate wait times, and enjoy further savings. (Enjoy 10% OFF Pick-up orders, No delivery fees, No tips, No transaction fee.)

Exclusive Restaurants: Find restaurants exclusive to Fantuan

Restaurants Partners include: Haidilao Hotpot, Coco bubble tea, Dinesty, Church’s Chicken, Me+Crepe, Old Xian, and more. BBQ, hotpot, dumpling, dimsum, bubble tea, brunch, cake…

【Additional Service】

Fantuan Errands

Need to deliver a parcel and don’t have the time to do it yourself? Or need to buy something from the supermarket but too lazy to leave the home? Fantuan Errands is here to help! We can help you to deliver or collect parcels from: important documents, keys, flowers, etc.. just name it. We are here to help!


【About Fantuan】

Fantuan is a one-stop service platform that provides food delivery, errands service and advertising /marketing services. Our mission is “life can be easier”; the company aims to establish a multi-functional platform by providing more services to satisfy our customer’s needs.

We are currently available in cities and metros across North America such as: Vancouver, Toronto, Edmonton, Calgary, Victoria, London, Hamilton, Mississauga, New York, Waterloo, Montreal, Kingston, Seattle, Ervin, Los Angeles.


【Contact】:

Customer Service:Contact our customer service via your local Fantuan Wechat Public account. For app users, click on the upper right corner of the order page and you can start live chat.
For questions and comments, please email:feedback@fantuan.ca
Instagram: @fantuan_van
YouTube: @Fantuan饭团外卖
Weibo:@饭团外卖-Fantuan
Tik Tok:@饭团Fantuan

What’s New

Version 3.20.1

Too lazy to cook? Don't worry, order authentic Chinese food, Japanese cuisine, Korean food, pizza, burger, etc from Fantuan Delivery today with unlimited deals.
We are continuing improve our app to help you find what you are craving for, with faster delivery and cheaper price.
We'd love to hear from you! Rate us and leave a review!

Ratings and Reviews

3.2 out of 5
2K Ratings

2K Ratings

xinteng giegie ,

An absurd delivery experience

I ordered from fantuan many times before with no problem, but today was probably the worst experience. First I had scheduled delivery for a certain time because there was no option to have it delivered earlier (of course I’d like it earlier if possible), so the delivery arrived 2+ hours after I ordered when usually it is much much faster. They had thought it was supposed to be delivered strictly in that time frame. Second, the person who delivered was not Chinese, which made it even more confusing for both them and myself, as I had asked to meet outside for the delivery but they clearly didn’t get the message and entered the building I was in. They also didn’t bother to call my number I always put in my orders. I think there was a Chinese person who was directing them on how to deliver but it just made the process so much slower. I understand that there might be a shortage of delivery workers but at least have them do their deliveries correctly. Be consistent, because this really tempted me to not order again…

Developer Response ,

Hi there, we are sorry for the unpleasant experience. Please email us your order number at feedback@fantuan.ca, we will look into it for you right away. Thank you.

LittleC5 ,

Negative customer service that shifts blame on the customer

I have never encountered a more ridiculous customer service nor absurd logic. I used to live at an address, but because one particular delivery person doesn’t know English and the always gets the address wrong, the customer service added some sort of note to my address. After moving to a new place, my first delivery went smooth. The second time I ordered, my food was delivered to my old address. I contacted CS to understand why my deliver was an hour late and they told me because it went to the wrong address then tried by blame it on me in a number of ways including not contacting CS to delete a back-end note I can’t even see from my end and therefore had no way to know it existed. First off, your product manager is incompetent for tying note logic to customer as opposed to address, people move. Second, your delivery driver is incompetent for not contacting to confirm address when the address I entered it completely different from whatever note they saw. Third, your operation is incompetent for having contacted me and still delivered to the wrong address - where did your communication break down internally. Last, your CS is incompetent and in addition outrageous for blaming me for not contacting to delete something I didn’t know existed instead of actually doing your job and provide customer service.

Developer Response ,

Hi there, we are sorry for the unpleasant experience. We will report your feedback to the team immediately and we are working on some of the issues you mentioned. Please feel free to contact us if you have further suggestions. We would do our best to improve and provide you with more satisfactory experience!

Kayli96 ,

Entire (11 item) order was wrong

There apparently was a bug in the system that took out only one part (toppings) of every single order of boba placed. For whatever reason it still showed the sweetness and ice level. So we got 11 orders of boba/grass jelly drinks with none of the boba or grass jelly in them. After going back and forth with customer service and the boba place, finally got the order redone almost 2 hours later. They originally just wanted to refund us for the price of the boba when I also paid $12 in fees and tip. There’s no way to alter drivers tip and it’s a percentage starting at 13%. We end up paying $90 and their original solution was to just refund us the $0.55 for each boba order?! When EVERY SINGLE ORDER was wrong and no one was happy with their drink. Since we were splitting the price of the order, I had screen shots showing that I put everything in correctly. After talking to customer service the order history reflected all the drinks without the toppings..as if I put it in incorrectly in the first place but I have the receipts to show otherwise. Very suspect and completely unethical. I’m glad that customer service eventually understood where I was coming from which is why for their sake a one star is the lowest rating and all I would have given. But if this wasn’t fixed it would have been zero stars.

Developer Response ,

Hi there, we are sorry for the unpleasant experience. This type of situation is quite rare, can you provide us with the order number? We will look into the issue and see if there is any bug. We will also follow up with you regarding the issue, thank you so much for your feedback!

App Privacy

The developer, 饭团科技, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Identifiers

Data Linked to You

The following data may be collected and linked to your identity:

  • Location
  • User Content
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Search History
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

More By This Developer

Food & Drink
Utilities
Food & Drink
Utilities
Lifestyle

You Might Also Like

Food & Drink
Food & Drink
Food & Drink
Food & Drink
Food & Drink
Food & Drink