HungryPanda 17+

Today I made a purchase using Hungary panda, which turns out to be an upsetting experience. I applied a coupon provided by the merchant and chose to pick up my order, coupon applied successfully, and they charged me full price on my order. I wouldn't be able to know they charged me in full price but not the total amount showed before i submit the order if I didn't request text notification for my credit card. I contact customer service to report the issue and they told me the coupon is meant to be delivery only. I was like OK, then please change your setting and make it not appliable on the total for pick up order so other people know it's for delivery only. And yes, they refused to change the setting and tell me people should read the description (which they made it very small inside the coupon). So i started to think it might be a scam instead of a glitch.

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This app is sooo ridiculous, I have placed order, and it pass delivery time for an hour. First of all, you are not able to ask to cancel your order until it pass delivery time, which is understandable. But you are not able to cancel even it passed delivery time for an hour! I was trying to contacted with customer service, you can ONLY contact with live chat if you select “need to pay extra fee”!!! The live chat only ask you to hold on and hold on until someone get your order to deliver. No matter how you explain ti them that you don’t want your order anymore cuz it passed too long, and the stupid thing is, it keep showing “you haven’t respond live chat for a minute. Your conversation will be end soon”, even they ask you to “hold on”! You can’t do anything just watching your food delivered, and you won’t get any refund, the only thing you can do is “ACCEPT YOUR ORDER NO MATTER HOW LATE IT DELIVERED”!

Hungrypanda is deeply sorry for the situation you encountered. Please provide the corresponding order number so that the we can check and deal with your problem. At the same time, we will feedback and strengthen supervision. Thank you very much for your feedback and support!

Could you believe that you pre-Oder a meal at 2pm for dinner and you won’t receive it until 9pm!? - That’s right , That what they do.
I looked up the delivery picked up my order in Flushing and arrived in Manhattan around 5pm and went around around my block and suddenly it showed as “ waiting to pick up” . I clicked rush the Oder cause I think he forget picked up my order and need to turns back from Manhattan to Flushing AFTER he delivers ever single meals in Manhattan.
I was starving and I ask did they ever pick up my Oder or not the customer service told me nothing just saying they are delivering but everything they said are conflict. And they won’t refunded me, and won’t process your request until 3 hrs after you submitted -in this case which means they gonna force you accept the disturbing meal anyway.

unless you are planning order next Christmas dinner from now, otherwise, STAY AWAY!!!

Hungrypanda is deeply sorry for the situation you encountered. Please provide the corresponding order number so that the we can check and deal with your problem. At the same time, we will feedback and strengthen supervision. Thank you very much for your feedback and support!