I amsterdam City Card 4+

Terrible Update

Just spent an hour in the Amsterdam train station trying to get my card to activate. Went to the physical store and the gentleman work said that the app was just updated and has issues sometimes. Perhaps check these issues BEFORE issuing an update. We had to be issued physical cards at the store. An hour later and we’re finally on our way. Hardly the convenience that you tout.

Developer Response ,

Hi,

Thank you for your review.
We're sorry to hear about the trouble you experienced activating your card. We understand how frustrating that must have been, and we appreciate your feedback regarding the app update. Your experience will be shared with the team to help improve the process in the future.

We hope you still had a wonderful stay in Amsterdam.

Kind regards,


Davida - Team I amsterdam

Application doesn’t work

I ordered Amsterdam City Card for 72 hours today (April 25), using the application. Currently I am in USA and will be in Amsterdam from May 4. This card shows the expiration date of April 28. I tried to address this issue using your application, but it does not work. What I suppose to do?

Get a physical card

Cards got lost in transit while transferring. 1 card could not activate. There is no support phone number to call, only email, and working hours are Monday to Friday. Very frustrating experience!

Developer Response ,

Hi,

Thank you for your review.
We're sorry to hear about the issues you faced with your cards. We understand how frustrating this must have been for you. Please note that we are available 7 days a week from Monday to Sunday from 09:00 to 17:00 through citycard@iamsterdam.com and our social media channels. Your feedback is valuable, and we will share it with the team to help improve the support experience for future visitors.

We hope you still had a wonderful stay in Amsterdam.

Kind regards,


Davida - Team I amsterdam