Seated-Reservations & Rewards 4+

Something I Didn’t Know I Needed

I don’t often write app reviews, or even bother to rate. However, I feel like I kind of have to here! This app is actually awesome - coming from an individual who tends to be quite critical. I don’t know how it works, just that it does. I’ve been consistently getting 20%+ back at a variety of restaurants I already eat at - and I’m trying more great restaurants I didn’t even know about. After just a few meals, I successfully redeemed a $50 Airbnb credit that I applied to a reservation - and it just worked! Not to mention that the restaurants seated puts up have all been really good.

And on a separate note - the reservations system is very solid. The restaurant always knows I’m coming and I’ve never had them not find me in the system like with some other apps! If anything, it’s just a solid reservation and restaurant finding app and that’s before it saves you often 20% - 30% on great meals!

Thanks Seated - can’t wait to see how you improve your app for the future.

Pretty cool, but could be better

So I’ve had this app for a while now and have received two $50 gift cards for Lululemon. It’s awesome that when you spend money that you would have spent on food anyway, you get money back to spend on other things like clothes, Uber, Starbucks, etc. A few problems I’ve had, when you eat with other people, only one of you can upload the receipt, which is really annoying especially if we have a really big bill and both want points. Also sometimes there are purchase minimums and it’s hard to meet them at smaller restaurants especially if you get something like a lunch special. Many of the restaurants are only in Manhattan, with almost nothing in Brooklyn, especially south Brooklyn. A lot of the restaurants are pricy and are bars, so I as a 18 year old don’t have as many options. One glitch that I wish they could fix is when you are looking at restaurants through the map or a list, when you press to go back it brings you back to the home page, not back to the map or the list, so you have to start all over again. These are just a few suggestions, it’s a pretty cool idea otherwise. I definitely recommend it if you live in the city and eat out a lot.

Developer Response ,

Hi MelLibs821, we are happy to hear that there are things you enjoy about dining with Seated! You will be pleased to hear that we have made many updates to our app that will address some of the issues you had. We are also adding new restaurants all the time! Please reach out to us at support@seatedapp.io with any questions or suggestions you may have!

buggy app, terrible cs

I would only use this for restaurant you are already planning to go to or order from. So you won’t get your hopes up about the reward when they refused to honor their mistakes or false advertised rewards. App is buggy and customer service are just simple useless. The app is overall pretty buggy and show you inaccurate rewards/order/booking info quite often and their customer service just refuses to own up to their mistakes. For example, I clicked to order because of surge reward but only end up with normal reward instead. CS insists the dynamic pricing revert back to normal reward, even tho before and after the order was both advertised with the surge rewards and I shared screenshoots about the advertised reward as proof. (I guess is dynamically chicanes to the lowest reward only at the exact time you place the ordered?) They refused to admit the inaccurate information and stood by their story. They then comp me a $5 credit (which is less than the reward differences) that is not even redeemable. And their UI for redeem reward is just super buggy and didn’t work half of the time. When it works, it’s okay. But when it doesn’t, tough luck to the user. So I wouldn’t go out of your way to use this app or had your hopes up.

Developer Response ,

Thanks for bringing this to our attention. We're always looking for ways to improve the app and would like to help resolve this. Please reach out to our team at support@seatedapp.io to help with this booking reward rate and answer any additional questions.