Voalte Me 12+

Can’t see who’s calling me

As a nurse manager sometimes I get outside calls that I can’t answer and spend time at the moment. If I could see my team was calling I would know if I should answer no matter what or let it go to VM. App kills my battery every single day. I am 24/7 coverage. And there is no way to turn off the in house alerts that I don’t need in my bed at home. It constantly stalls and I have to close and reopen. I miss alerts due to that! I do like I can sign in to all of f the areas I am covering and cover for my colleagues. I can hold
Multiple roles at one time but that was built at an organizational level I’m sure. Doc complain a lot about how slow the texting is when your going between text, I see the same issue. We text to our personal phone between leadership bc app is annoying!

Disconnects from Bluetooth devices

Voalte has its gremlins, but overall it’s a decent app.

My biggest complaint is that when a new message comes in, it will cause any Bluetooth connections to be temporarily severed, which is annoying and can be inconvenient. I work in a community work room provided for physicians, and usually I will wear headphones when I am in there so as not to disturb the other physicians if I listen to music while charting. Occasionally I will take phone calls with my headphones in as well. If a Voalte message comes in from a nurse, the headphones will stop working temporarily and will kick the call back to the handset, making phone calls nearly impossible and forcing me to awkwardly abandon the headphones and switch mid-call. This would likely be a 4-5 star app if that was fixed. I sincerely hope if someone from the development team sees this, they can roll out a fix to prevent the Bluetooth disconnection in the future.

Buggy and problematic

For this magnitude of app who’s serving
huge and important healthcare systems communication which is one of the most important aspect of care it fails to that job well.
App crashes often. When type a name to start a message won’t pull up all possible options for that name. Sometimes even typing full name won’t bring up the contact (then you have to manually go fine the person from department directory etc), notifications won’t get cleared after reading new messages, when have new message and notifications and you open the app and the person who sent the message, it won’t show the message for a few min before it loads. If you get more than one new messages from multiple people and you click on the older one to read then in several second it kicks you out if that and takes you to the newest messages once it’s loaded regardless if your already in middle of reply.
Very kindly and buggy app for this magnitude.

Developer Response ,

Thank you for reaching out to us and letting us know the challenges you are having with the Voalte app. The issues you are describing have been resolved in a recent release. If you are still experiencing these issues after upgrading, please reach out to us at voaltesupport@hillrom.com or 844-283-7110 so we may assist you further.