Marley Spoon 4+

App works well. Martha & Snoop make great, albeit unlikely team....

...but, like other reviewers have pointed out, not seeing recipes, or current meals offered, without giving credit card info., and paying for first delivery, is extremely disappointing. I’m eager to give Martha and Marley Spoon a try. I’ll check back once or twice more (with fingers crossed) to see if this problem has been resolved. If not, I’ll move on. I’m sure this will be the case with most potential customers. No one wants to give their credit card info., and pay for something, that they haven’t tried, can’t see, etc. That said, the app’s functionality and ease of use are seemingly top-notch. NOTE: I tried accessing menus via link/home page as was recommended to previous reviewer. I had no luck. Nonetheless, congrats to the developer of this app for a job well done. It’s a shame the app’s reviews seem to reflect user’s complete dismay with the setup of the meal service, specifically that it requires payment without providing menus, sample meals, etc., and not the app itself. The app deserves five stars. The meal service is what’s lacking here.

Updated review: thanks MarleySpoon!

Update: increasing my rating as the Marley Spoon team took this feedback and quickly made a fix. Any company that listens to its customers and implements changes based on that feedback is one I am happy to do business with.

Old review: I’ve used and loved the Marley spoon service for nearly a year, and plan to continue using! However, the recent app upgrades have made me question that choice. It’s now so difficult to choose recipes, as half the options are just “upgrade” options- I can’t even see the main recipe I’m “upgrading” to! Also, removing recipes from the box used to be as easy as clicking the x, but now I have to go in and adjust the quantity, which just seems so backwards. The recipes and service are still great, but selecting my meals from the iOS app has just become too frustrating.

Developer Response ,

Hi, thanks for your honest feedback. We're really sorry to hear you're not happy with our recent app changes and your comments are certainly important. We would love to use your feedback for active improvements. Please feel free to provide your comments to our customer care team at contact@marleyspoon.com, chat, phone call, or Facebook chat. Thank you in advance!

Terrible customer service

I created an account to be able to see what meals they offer. After reviewing the options, it want a good fit for what I want in a meal kit delivery service. Within 5 minutes of creating the account (and adding payment information since it’s talked go be able to create an account and therefore see the meals), I cancelled. Since the account was created after the window to cancel orders (but apparently not to place them?) an order was submitted and I was charged despite no longer, and frankly not even initially, wanting the meals they had to offer. Upon reaching out to customer service to resolve this, I was told there wasn’t anything they’d do to refund or cancel the order and the charges stood. There was no options given, only references to their ordering policy; it felt like a scam to get money even if you don’t want their services. I ended up having to dispute the charge with my credit card provider instead and am still awaiting decision on that when a simple refund would’ve fixed the problem entirely. I would not recommend them.

Developer Response ,

We are sorry that your interaction with us wasn't the best, we will take this feedback in order to better our service