I play these slots a lot, and have managed to accumulate billions of coins without spending any money. I’m a conservative player with higher bets. Generally I love this game, and the customer service has been excellent, until recently. I sent an email and asked about disconnecting my account from Facebook. I received several different responses, some saying they could do it, and then the last one said they couldn’t. Then, A WEEK AGO I won a Golden Reel jackpot in Golden Clover. Except it never paid out. It should have been the jackpot for hitting five golden reels, and then you get to select a jackpot by matching three jackpots, I.e., minor, mega, etc. I did screenshots of everything, including my player ID, and have emailed customer support FIVE TIMES in the past week, and have not received ONE SINGLE RESPONSE. Also, since I originally emailed them a week ago, I can’t win ANYTHING. I have lost a billion coins, while all my bonus coin buckets have sat full, refusing to hit. It’s like someone flipped a switch on my game, and turned off my ability to win... that’s how bad it is. I usually love RNC’s customer service, but something has gone terribly wrong. Just ridiculous!
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