Dr Comfort Mobile Scan

Name: Dr Comfort Mobile Scan
Rating: 3.4 (15 reviews)
Author: DJO, LLC

Medical

Free · Designed for iPad

15 Ratings
Ages

4+
Years
Category

Medical
Developer

DJO, LLC
Language

EN
English
Size

58.3
MB

iPad

ComfortScan Mobile provides a true 3D scan of the foot. This Dr.Comfort exclusive App delivers integrated product ordering and insert modifications that make it fast and easy to use. The App is built for use with the Structure Sensor by Occipital. Only iOS 11 and above are supported. Please note: Officially this product requires 64-bit hardware (iPad Air, or iPad Mini 2 and newer), though it does work in some limited capacity on older devices.

Ratings & Reviews

3.4

out of 5

15 Ratings

Mark 2
02/01/2021

Astevens CPed
This has the potential to be an amazing tool. Currently however it is not meeting that potential. I find the image quality to be seriously lacking, blurry and missing fine details that are crucial for my patients best treatment. The camera/app is laggy, glitch, slow and must be recalibrated constantly. I was hesitant initially because the scans are non weight bearing and that hesitation has been repeatedly validated. The options for unloading and sweetspots are generic and often completely overlooked by the lab. Until they resolve some of the many issues I encounter daily I do not recommend at all.

Developer Response
Thank you for the feedback, we apologize for the experience you've had. From our understanding, your sales rep has assisted you with this but please reach out to us if the problem still persists. You can reach us through our website help link: http://djoglobal.force.com/DrComfortHelp and through your sales rep. We truly appreciate your business.
Mark 2
02/01/2021

Astevens CPed

This has the potential to be an amazing tool. Currently however it is not meeting that potential. I find the image quality to be seriously lacking, blurry and missing fine details that are crucial for my patients best treatment. The camera/app is laggy, glitch, slow and must be recalibrated constantly. I was hesitant initially because the scans are non weight bearing and that hesitation has been repeatedly validated. The options for unloading and sweetspots are generic and often completely overlooked by the lab. Until they resolve some of the many issues I encounter daily I do not recommend at all.
Developer Response 03/02/2021
Thank you for the feedback, we apologize for the experience you've had. From our understanding, your sales rep has assisted you with this but please reach out to us if the problem still persists. You can reach us through our website help link: http://djoglobal.force.com/DrComfortHelp and through your sales rep. We truly appreciate your business.
Won’t Work with Structure Mark II Scanner
06/04/2020

EF NRx
We were advised by Dr. Comfort to purchase a Mark II Sensor by Dr. Comfort only to learn that it wont work with the app. The App keeps saying the camera has 0% Battery when in fact it is fully charged.

Developer Response
We apologize for your experience. The app now supports the Mark II camera with the latest update 1.15.0. Please reach out to us if you have any additional concerns info@drcomfort.com.
Won’t Work with Structure Mark II Scanner
06/04/2020

EF NRx

We were advised by Dr. Comfort to purchase a Mark II Sensor by Dr. Comfort only to learn that it wont work with the app. The App keeps saying the camera has 0% Battery when in fact it is fully charged.
Developer Response 08/05/2020
We apologize for your experience. The app now supports the Mark II camera with the latest update 1.15.0. Please reach out to us if you have any additional concerns info@drcomfort.com.