Fetch: America’s Rewards App 12+

This app should be simple, but it has some major issues. The scanning program lacks "intelligence" and misinterprets words to the point I think I am reading a lost language. There is no way to verify accuracy BEFORE the scanned receipt is submitted creating the cumbersome task of addressing items "not accepted" days after the submission. There is nothing like saving a bunch of packaging with barcodes for days after the product has been used to be on the safe side of being able to adequately challenge Fetch Rewards "denials". Today, I had a receipt denied because I had reached the maximum of 7 receipts in 14 days without having any reason to know that is FR policy. Where is it written? Why??? Some people shop often because they cannot store a lot at one time. I would think the food manufacturers would love people shopping for their brands several days a week. There is no clear way to know which inventory within a given brand is acceptable before purchase. I have somehow managed to accumulate 3,000+ points pretty fast, but I spent a ridiculous amount of time to earn points equal to $3. I chalked up the low earnings vs time spent to improving my learning curve. Would someone please explain how point distribution is determined. Does it vary by brand, price, item or according to whether or not the planets are in proper alignment. I am trying to be patient because I WANT to like this app.

Thanks for your feedback and your patience is appreciated. The dev team is working on improvements to the scanning software's accuracy. Hopefully the days of needing to correct your receipts will come to an end soon.

If you're keeping barcodes for any verifications we may ask, you do not need to do so. First, the purpose of verifying items is for the software learn which items are what, not as any sort of challenge. Secondly, the scan-to-verify feature is only an option; you can either select from the list of suggested matches or search the database for your product.

The submission limit of 14 receipts inside a rolling 7 day period is listed within our Terms of Service. We instilled this limit in order to prevent duplicate and fraudulent receipt submissions. This limit is based off the date the receipts are scanned into Fetch, not the date of checkout. If the app will not let you scan receipts one day, the just try the next.

With regards to the denials of which you speak, please send an email to support@fetchrewards.com with the store name & checkout date for those receipts and the Support Team would be happy to look into them for you.

Finally, about brands and points. No, planetary alignment does not play a factor into how many points you earn or which items provide points. You earn 10 points for every dollar spent (after store discounts) on participating brands. You can find an in-app listing of the participating brands, as well as on our website: https://www.fetchrewards.com/rewards/brands
As far as the inventory within brands, if the brand is listed in either of those two sources, it should qualify for points. If you ever have a receipt with a participating brand that did not earn points you can alert us via the orange "Correct My Receipt" button located at the bottom of the receipt and follow the instructions for manual review.

there is nothing more frustrating than discovering that when an app is updated to supposedly fix it, it ends up not working as well as it was before because the developers are so worried about new features that the most important and existing ones seem to get neglected. and unfortunately, fetch is the latest example of such. For example, where is for the longest time you’re able to see your points total you’re the top left of the screen, I have no idea how many points I have anymore. I can’t find the total anywhere, not on the Discover page, not in my account page, nowhere. it’s great that they’re trying to allow more interaction with the social features, but the bottom line is this App is supposed to allow you to scan picture or email receipts, collect the points and use them towards the gift cards and other goodies they offer. And it seems that once again with the latest updates those features are suffering. Especially when as I mentioned in the last review those of us that use voiceover don’t have access to redeem the gift cards because it is not working properly with the final confirmation step. much as I have enjoyed using this app over the years, it’s getting annoying enough that if they don’t find a way to make it so the basic features work reliably all the time or at least most of the time, I’m going to find a way to cash my points and cancel my account. Please, please, please fix this once and for all!

Fetch always looks for ways to improve the user experience, and we appreciate your honest feedback and will be sure to share it with the right people. Thank you for helping us make the app better!

I love your app. I buy both brand name and store brand products. Sometimes I like the feel or smell of a brand better, sometimes I like the value of the the generic brand. I have run across running out of submissions because I have more than 14. It’s a bit worse lately because now you accept fast food and restaurant receipts. I just leave them until the end because they are only 5 points.
I do tell people to look over your points because sometimes you don’t get them like you should. Walmart is notorious for giving things odd abbreviations or hard to see receipts. Gatorade always gets points but they call it GZ 32 sometimes. (Gatorade Zero 32ounce). So I just fix it. So be sure you look and get all of your points. Fetch even lets you scan the product if that’s easier for you to show what you really bought.
Thank you so much for your APP. It helps my budget go further when I get money back for buying what I was going to buy anyway. Sometimes I do make a choice between 2 items because one gets points. But usually I just do my shopping and scan my receipts.
Oh, the best time to scan your receipts is just after you put them in the car and before you leave the parking lot. I put a little notch on one corner so I know I’ve scanned it. That way it’s done but if I need to return something that doesn’t fit, etc, I still have an intact receipt.

Thanks so much for taking the time to leave this detailed review! It's a pleasure to have you in the Fetch Family!