ActiveHealth 17+

I just started using the website to work toward my wellness premium for work. I downloaded the app thinking it would be easier. Both the website and app are horrible to try to navigate. I can’t even find on the app how to get to the part to get my daily points so I still have to jump on the website. The app and website both need to be way more user friendly. I’m a pretty techy guy and even created my own website back in the day. Both the app and website need major improvements to know where to go for certain things. For instance, I have to click on Rewards on the website to get to the daily articles for points. Why isn’t there just a heading that says “Daily Articles”? And to get my weekly 800 points, why isn’t there a heading that says “Weekly Points” at the top rather than having to scroll through and find Health Education first especially if not knowing that’s where it’s at. Make it simple!!!

Hi WVWTH, thank you for telling us your experience. To earn hearts in Your Health Education on the website, it can be found in both the Coaching and Resources tabs. From the app, it's within the Digital Coaching activity card in the Reward Center. For more help, please call us at 888-588-8741 and tell us you're App Store reviewer WVWTH. Thank you.

Going through the app to complete the various tasks to receive the rewards is a major headache. You click on Rewards, and then go to the task you’re working on, say the Wellness Webinars for example. Once you click on the webinars, you can not just access the webinars, you have to click on another link that takes you to another Rewards page, and then you have to scroll through the options again to find what you want. The webinar recordings that are available do not always play right away, and it took me forever to actually get them started. Once I had finally gotten a webinar recording to play, it froze on me multiple times and even logged me out of the app, which forced me to go back in and start all over. Also, the scavenger hunts, and the Active Health one in particular, are not easy to complete. Once again, clicking on Rewards and then whichever scavenger hunt you choose, requires you to click on another link taking you to another Rewards page where you again have to scroll through all of the options to get to the scavenger hunt again and find the questions. For the Active Health scavenger hunt, that process had to be repeated with every question answered because you could not keep the questions up and search through the app for the answers. There was no easy way to get back to the questions. The missing gift card issue was finally resolved at least. I do still wish the app was a little more user friendly.

Hi Nicole. We're available to help you find your digital gift card. Can you please call us at 888-588-8741? Thank you.

The update that was triggered today broke the synch between active health and my Fitbit. The synch now button on my enrolled challenge used to pull down my Fitbit data with the previous version, but now it just spins without updating the data. I tried reconnecting the device thinking it might re-pull all the data but that didnt work either.

Hi Kate. Can you please call us at 888-588-8741? We'd like to walk-through this issue with you. Thank you.