ShopWoodmans 12+

New!! Improved!! <run away, screaming> Sort of…

The app is a complete rewrite by different developers. Everything changed. Like that’s never happened to you before, right?
I appreciate some of the low-star reviews about what’s been lost. I mourn, too.
But some things are ‘hidden’ in the new paradigms. I was railing about whatever and my wife asked our good friend Google and then talked me off the ledge. So try Google if you’re flummoxed.
I miss multiple lists but I’ll see if I adapt and may award a fifth star if I do.
A major focus of the new app is e-commerce, being able to order for pickup or delivery. It’s sure to be a hit with those so inclined and brings the app into the 2020’s.

HORRIBLE Search and Replacement Functions

I am VERY DISAPPOINTED with the new app. When I search for items I know Woodman’s carries, the horrible search function shows me COMPLETELY IRRELEVANT items. I have shopped at Woodsman's for decades and know they carry vegan and dairy free items my family loves but I can’t find them on this terrible app- they will show me meat and dairy items when I search for vegan. And when you enter a specific brand, the search won’t show all the items for the brand, only a couple and then tries to push irrelevant items I’m NOT interested in purchasing. FIX THIS, IT’S BEEN MONTHS! Also, you need to tell your Instacart shoppers where items are located because I can’t tell you how many times I ONLY GET HALF MY ORDER because whoever’s shopping can’t find the items. I can go into the store and and FIND ALL THE ITEMS THAT WERE MISSING FROM MY ORDER! FIX THIS TO MAKE MORE MONEY. I don’t understand a business that had a great app and turned it into this horrible, chaotic, disorganized mess it is now. It’s really too bad. Luckily I can find some of the items on the Kroger app and purchase from them instead. I don’t understand a business model designed to lose sales - doesn’t make sense to me.

Developer Response ,

Thank you for taking the time to review. Sorry to hear about the trouble you've had finding items. The development team is working to make improvements to features on a regular basis, and the search function issues have been passed along. On a side note, pickup and delivery orders placed through the ShopWoodman's app are shopped and packed by your store's Woodman's associates, and delivery is handled by Instacart. We are currently working on our process for fulfilling out-of-stock items after initially shopping, so that you can receive your entire order rather than being refunded or receiving substitutions.

Barely functional

Search is broken, you can type in the exact product and have to scroll throw a couple screens of related products before you might find it. It feels like the new interface priority is to give sponsored products and/or the more expensive option. If you happen to have the old product the barcode search works as expected. The order again is as broken as the search.

Update on previously purchased (as requested): at the bottom of the app, there is an “buy it again” option. It’ll list out everything you ordered in the past. I’ve ordered quite a few things and so while in the buy it again mode, I use the search at the top of the screen to quickly find my previous item that I want to buy again. Or at least that’s what I expect, I just get random results instead of the short list I expect. The “buy it again” button at the bottom of the screen stays highlighted so I’m still in that mode. This isn’t usable — it’s just pushing me to sponsored items instead of my previously purchased. Ironically, this is only a problem if buy a lot of items through the app such that scrolling through the list is a chore.

Developer Response ,

Hi Eric. Sorry to hear about the trouble with the search feature. We're waiting on an update from the development team on filtering AFTER searching for an item. Can you elaborate on the issue(s) you're experiencing with Buy It Again? Feel free to email us at contactus@woodmans-food.com.