Have a paid monthly, wanted to switch to yearly. Now, I'm doubtful about either. Was going to show someone the benefit of it since it can end the weekend off laughing BUT after choosing a show, being told to BUY. Decided to see what happens if I chose buy, it says I'm a monthly subscriber. It won't even let me buy it. Did the restore purchase, cleared the cache. Submitting a help request now. Next is to delete the app. 1 star for having last week's #runningman episode less than a day after broadcast. Hopefully, I can edit the review if things are resolved.Nov. 22, 2017 UpdateSo, the above was resolved BUT it happened again. Payment cleared early Nov. and still showing that I have to buy when it shows I’m a subscriber. When I tried to cancel the subscription, it says that the subscription will begin in Dec. (since it shows to them that I have my Nov subscription). I’ve been communicating with the horrible customer service & included Print Screens. The rep or whoever says he/ she was telling me to redo everything on a PC. HELLO, it’s clear on the Print Screens attached to my complaint. There’s no other way to attach a file since the customer isn’t given that option on a mobile device. Deleting the app now. Disappointed because like many, we liked watching Running Man, IC & 1N2D.
Hello, First of all, please accept our sincerely apology for the inconvenience you had to go through using our app. We are trying out best to fix issues for customers and want to address it as soon as possible. However, fixing technical issues even in the back-end is not an easy process. It might takes days and months to fix. And as a customer support, we have to give these customers options so that they can continue to use our service as soon as possible, and asking you to make the subscription in our website was one of them. I hope you have no problem using our service now. If you have additional issues or concerns, please contact out Help Center(http://help.kocowa.com/) for assistance. Sincerely,