Leave it to apple to create a new type of file that wont work on any software that allows you to select photos and create photo books. I only found this out after a long time of trying to figure out why 4 different sites I tried to download wouldn't still not pick up or even see these random photos. Then I saw they are a file type heic. There is no rhyme or reason where one daylight photo is jpg and then the next picture which was the same daylight and type of picture in the same location as previous shows heic. This did allow you to convert to jpg file type. I was then able to import it into my pictures to be able to see and select from .

I am using this HEIC Converter on a MacBook Air with Mojave. I dropped 15 into the converter and chose where to save them (my external HDD). It was done within approximately 2 seconds or faster. Probably one of the simplest most efficient programs I've seen for free especially. I read a number of tech reviews from sites I consider reliable before installing and using this App. So far happy with it. After reading, I see the advantage to HEIF or in this case HEIC files. However, I need the photos in a more widely used format as well. Thanks!

Ok, so I had the same issues of dropping .HEIC files on the app and nothing happened. While on the phone with Apple to try and convert the files to .JPG file format, I discovered that all my files that were labeled .HEIC files, were in reality JPEG files. I just renamed the files to .JPG and they opened just fine. What I suppose might be happening is that I transferred my photos using Photo Transfer App on my phone and Mac. The files came over converted to JPEG, but the file names still had .HEIC extension, so I assumed that they were HEIC and tried using this converter. It didn’t work and the reason it didn’t was because the files were actually JPEGs with .HEIC extension.. So, if this converter doesn’t work, try renaming your files to .JPG and see if they open.

Downloaded this converter today because I was tired of trying to get Image Capture to convert and download my images. I wasted days and still didn’t get all of my photos onto my computer from my phone. It’s my fault for not downloading them more often. I downloaded this app and the coversion is working like a dream. So much faster than Image Capture. What took me a day on IC has taken an hour with this app. THANK YOU!!!