I can’t say for sure what happened but they used to be quick very little issues nowadays funds are held for days sometimes weeks, seem to have to verify every load and if it’s not verified your not getting paid. Kind of a waste of time if your supposed to be providing next day pay I’d say. If broker short pay your not notified they just deduct from your next load. I used to recommend people to this company now am probably their harshest critic. Customer since 2021 but this will be my last year with them need smooth transactions.

This company is a complete scam they lie to you to sign you up making promises that are the complete opposite of what they say. They claim they have the least fees and come to find out they have many hidden. Bailey Ensor was our sin on guy was real responsive before he tricked us to signup and after signup called emailed him and haven’t heard from him since. They said we could cancel with no penalties before we fund our first load and when that time came to cancel they finally pushed through a load we were having trouble funding so they could lock us in. Now we’re stuck for a year unless we want to pay a percentage fee of a number they make up and then on top of that they have a paperwork fee just to release us after the year. They are hands down one of theee worst companies I’ve ever dealt with.

You guys been doing terrible with this app! As a daily user who also happens to work on SDLC I can easily tell there are lots of issues with menu functions and the app overall. Many times when I want to cash my balances it shows 0.00 when I can actually see the already factored loads being purchased with receipts on email. We just want this work and also stop doing fixes on a week day when everyone is expected to be using this piece

Ecapital is a liability for small carriers, they went from efficient and expedited to slow and deliberate holding of funds. Wouldn’t be surprised if they go bankrupt soon. They cannot be trusted! You submit all necessary paperwork for funding, then you’ll have to wait days, at times, weeks to be funded or hear from someone. Their customer service is lagging, put you on hold for extensive period of time. Keep away! Better sign directly with brokers, they’re happy to save the 2.95%.