Sarpino's Pizzeria 4+

The app is mostly perfect to me, except for some things, 1, I wish whenever you add items to your cart, it would save it until you remove the items, not have the cart expire after however long that’s set up for, 2, the amount of drop down menus when customizing a pizza can be a bit annoying to work with otherwise it’s sorted well, 3, the amount of time it says when your order for my case carryout when you place an order seems to always be longer then how long most times if not each time it actually takes for it to be ready, not that it’s a huge issue for me personally but I’d rather be there early before it’s ready so when I walk out the door, it’s as fresh and hot as possible. Otherwise it’s easy to use, somewhat easy to navigate, and overall is simple but in a good way.

Chicago Sarpino’s did something very smart: free delivery + no order minimums + open all night = THE default pizza order for college students and people who still live like college students. This would be true even if the food wasn’t good, but hey: it is. No it’s not the BEST lifechanging pizza money can buy, but it’s very good with quality ingredients—and a great value for the price, especially when using their excellent coupon specials. The app isn’t perfect, with occasional frustrations when the website within the app doesn’t quite behave right on a mobile screen. But it’s definitely better than a lot of other delivery apps, and the end result (hot food) is always satisfying.

I’ve been a Sarpino’s customer for a couple of years now. However, I’m reconsidering due to their pitiful customer service last week and failure to follow up on my complaint. It took them over two hours to deliver my order of two calzones when they told me 45-60 minutes, and it was luke warm at best. I called at 55 minutes as their “order tracker” said they just began preparing it!! I got a pitiful apology from the person who answered the phone with an excuse of not having enough drivers that day. They should tell people this (whether it’s an online order or by phone) ahead of time. I would’ve gone and picked it up. No offer to comp my meal, or discount next service, or anything. Terrible service and even more upsetting as I’ve loyally sang their praises (until now) to everyone I know. However, until now, I’ve had excellent service and their pizza is the best around. Haven’t lost me yet, but I should be compensated for my last order.