Touch ‘n Go eWallet 4+

Works for me

I don't know why this app is getting such a bad overall reviews, it works perfectly and I love it. Although at one time, the system failed to record my transaction at toll booth but upon calling the customer service they immediately rectify my problem. So 5 star it is

Onboarding 1*

Edit4: TOTALLY NO REPLY ON WEBFORM/Email support after a week of acknowledging the problem. Keep sending SPAM emails.
Edit3: Developer again did not read. 1. I download app. 2. Register using passport - no verification needed. 3. I transfer do it now money, still no verification asked. 4. I want to pay 6 hours later and suddenly the verification required(REQUIRED PASSPORT; not just my face). You could have verified me when I banked money in or when I registered. NOT WHEN I TRIED TO PAY. On top you are DEFENDING instead OF IMPROVING. Edit2: Developer reply doesn't know what is he talking about. I did not receive ERROR but a VERIFICATION request. Your email support doesn't reply at all. On top you keep spaming emails and unsubscribe button doesn't work (console report says error 503 - service unavailable). Not only the app is crowded you don't even read what my comment is about. Utterly dissapointed. Edit: Developer suggested to contact support. Radio silence for 1 week. No reply at all. Just trying to look good on apple app store by replying to reviews. Original: No verification during onboarding. You activate transfer money, go to pasat malam and try to pay and suddenly cannot pay and verification popup comes in. Sorry but I had expectation that once I move in money I can use them.

Developer Response ,

Account verification is a necessary regulatory requirement in Malaysia. At Touch 'n Go Digital, we are committed to safeguarding the security of your eWallet. To accomplish this, we need you to complete a one-time face verification process. This step is crucial for authentication and enhances the overall security of your account.

Too crowded and not user friendly

While the app is useful, the appearance and access is exceptionally difficult to follow. There are too many icons and too many buttons on one page. I tried to reload using credit card, the flow is not intuitive. Customer is slow and kept suspending my transaction because I am using it too often. And this is after asking me to verify my account with myKad, etc. What is the point of verification yet still block my transaction. Very frustrated at this point as if the developer doesn’t even trust the safety features they put in their app. I will try put up with this another 1-2 times after that forget it! Back to bank transfer and be done with it!

Developer Response ,

Greetings! We appreciate you for bringing this issue to our attention. We would be glad to investigate your situation in more detail. Kindly get in touch with our Careline team at +603 5022 3888 or through the website https://tngd.my/careline-webform, providing your account details. We will promptly examine this matter for you.