This is the third order that has been messed up with restaurant connection. We ordered our meal at 6:20 and found out at 7:17 that the restaurant isn’t even open for delivery pick up tonight. You would think that it would be restaurant connection that let us know that the restaurant wasn’t available, but no - they waited until the poor driver went to go pick up the meal and was denied by the restaurant. It was only then that restaurant connection canceled everything. The driver won’t get paid or tipped by RC for their troubles and now it’s an hour later and we have to find a different meal option.Restuarant connection has done NOTHING to help our situation and the poor driver wasted all this time and energy and I’m sure restaurant connection will not be paying them. Any calls I made following up with previous orders that were delayed or no showed were pretty short. The woman who answers the phones has terrible customer service and is short. I AM DONE with Restuarant connection.

I ordered a single entree which was mad completely wrong. Called customer service they offer to remake or refund. I asked for refund as I wasn’t going to wait around for another hour (the have the slowest delivery). They were only willing to refund the entree not the $7 delivery which I think is ridiculous. The customer service rep Shauna came on the phone with a horrid attitude. The owner should really review her recorded phone calls. You’re in the customer service industry, attitudes in this positions help no one…. Left a poor taste in my mouth and will be leaving reviews elsewhere and disputing the remain charge with my bank.

This app doesn’t work. It never has. It crashes every time I try to pay. I’ve tried on iPhone 12 max pro and an iPhone 13 max pro. Tried uninstalling. Reinstalling. IT HAS NEVER WORKED! It is incredibly frustrating. Went to the website on my computer, ordered no problem. Do not waste your time with this app. You will load your cart go to pay and have to do it all over again like 3 times before you just give up. Save yourself and go to the website. If I could give 0 stars, I would as 1 star should be reserved for things that actually work, just very poorly.

I’m pretty tech savvy but this app is ridiculous. Not user friendly at all. I was trying to pick up food at the Santa Barbara Public Market on my way to Los Angeles and it kept asking for my address even though I was picking up. I had to put in a fake address and then just trying to get to Empty Bowl was like trying to find a diamond in a bag of dirt. Rather than let me type in the name of the restaurant I had to school through all the individuals inside the Market and find this one in a challenging menu layout. Giant fail. If I didn’t love those noodles so much I would have skipped the stop entirely. Ordering pick up food should not be this difficult.