- Upgraded tickets: “Cases” are now “Tickets” with rich text descriptions and multiple workflow executions. - Simplified task management: Manage all tasks across tickets in one place, now with due dates. - Faster navigation: View asset (former product) and ticket types directly in the main menu. - Enhanced communication: Search chat messages & upload multiple files.

- Next-Gen Communication: Our new call interface makes mobile communication via smartphones and tablets better than ever before. - Enhanced Case Creation: External users, such as customers, can now create cases with photos and videos. - Digital Handwritten Signatures: Maintenance, inspections, and service tasks can now be completed with a digital handwritten signature. - Optimized Chats: The new chat features offer improved organization and a practical search function.

- Next Gen Cases as an Extensive Ticketing System: Filter, organize, and save views to structure your tasks and organization. - Simplified call joining flow, especially for first-time users. - Mixed small improvements

Bugfix for QR code login in iOS 17.3 and newer versions

Small fix for videos in workflows

- Flexible Case details: Use case types with predefined or custom case details to structure use case related metadata. - Case filters: Streamlined case list view and first-level filters to efficiently manage and assign cases within your organization. - Face Anonymization: Anonymize faces during a video call. - Several security and performance improvements, bugfixes.

• Screensharing: Share your entire Screen during a video call • Speaking Detection: Identifying and actively showing who is talking during the video call • Video call settings: Set the video call quality individually depending on the circumstances during the video call • Several security and performance improvements

Visual Assistance Call: o Multi-Session Call - Reopening calls for regular and recurring appointments - Display missed calls - Display all sessions o Call Module Improvements - Out-of-Call navigation via picture-in-picture - Chat-Overlay Redesign - Call-Chat for externals

• Videocall improvements: - Feature to mute other participants - Improved automatic rejoin - Pre-Call UI • Pre-fill username for guests: add guest user information to autofill within call invitation link • Mixed small improvements

Small bug fixes for iOS 16

• Chat for externals: chat functionality is now available for external users • Hyperlinks: links you store in chats, cases, products, etc. are now clickable and redirect to the dedicated webpage • Revised client navigation • Copy chat messages on mobile applications • Change password function for externals • Pre-fill username for guests: provided user information of guest user, who already had used your solution, are pre-filled when using your system again • Multiple small improvements

Multi-User Call · Remote support video calls with up to 20 participants · Improved handling of video and audio streams (bandwidth requirements) 1. Reduced and constant upload rate (regardless of the number of participants in the call) 2. Reduced download rate for smaller videos in side menu (dynamic improvement of video quality after switching main view) 3. Increased video quality for screen sharing (screensharing) 4. Increased video quality for live stream in web application · Customized UI / UX design in video call 1. Activity based arrangement of participants 2. Highlighted audio status of participants 3. Changed appearance of participants (based on video/audio status and in video call or not in video call) · Various stability improvements AR Viewer · Viewing 3D models of your machines in our mobile applications · Zooming, rotating and panning in the 3D viewer with simple touch gestures Workflows · Export of workflow reports

Multi-User Call · Remote support video calls with up to 20 participants · Improved handling of video and audio streams (bandwidth requirements) 1. Reduced and constant upload rate (regardless of the number of participants in the call) 2. Reduced download rate for smaller videos in side menu (dynamic improvement of video quality after switching main view) 3. Increased video quality for screen sharing (screensharing) 4. Increased video quality for live stream in web application · Customized UI / UX design in video call 1. Activity based arrangement of participants 2. Highlighted audio status of participants 3. Changed appearance of participants (based on video/audio status and in video call or not in video call) · Various stability improvements AR Viewer · Viewing 3D models of your machines in our mobile applications · Zooming, rotating and panning in the 3D viewer with simple touch gestures Workflows · Export of workflow reports

Workflows module - The Workflows module can now be accessed and used on all devices. - The Workflows module now offers you the option of mapping training courses or work steps in detail, for example. - You have the possibility to precisely document various use cases step-by-step and to map the ideal use case using different types of "instructions". - Link specific workflows to products using QR codes. Design overhaul - Benefit from the redesign of the main menu, which now groups individual sections by topic. Calendar invitations - Take advantage of the ability to schedule, reschedule, or cancel remote assistance video calls, always keeping all participants informed of the current status via email. Simplification of file import into cases - Easily copy entire folder structures and files contained therein into a case on your remote support platform using a "drag and drop" function. Various bug fixes and improvements

* GLB / GLTF Support: The AR Editor can now be used with an additional filetype for 3D models. * Export of users: Platform administrators can get an overview of the current users of the platform * Chat translation to Russian: The translation function is now also available for the Russian language * Guest user reconnection: a guest user can come back to the same video call in case of connection loss * Various bug fixes and improvements

• Guest Users: Invite guests to a call via a link. Guest users do not need to create an account and can join the videocall via link directly from their browser. • Shared Pointer: Share your pointer to draw the attention of other participants in the call to specific areas in the video call. • Navigation Mode: Navigate other participants in the call to the right place with our new Navigation Mode. • Zoom: View hidden areas of the video image in detail from a distance.

* Improvement of the "HD Freeze" feature * Various improvements and bugfixes * Initial release of the WORKFLOWS module as beta version

* Send photos, videos and other media files via chat * New supported languages: Spanish, French and Turkish * Forget password feature * Change color for annotations * Various bug fixes and small improvements

* Small bugfix in contacts view

* Improvements in stability and performance * Minor adjustment of the UI * Various bug fixes

Improvements and fixes for iOS 13

* Update of the entire UI * Complete revision of the video call * Various bug fixes and improvements

* View of products now also possible with the iOS application * View of products for external users (customers and suppliers) * Compatibility of the video call from iPhones and iPads with the Smart Glasses Epson BT 300/350 and various other Android smartphones * Improvement of the performance of video calls * Various bug fixes and improvements

Small Bugfix

* View of service cases now also possible with the iOS application * New language: Chinese * Various bug fixes and improvements