Great way to reach the last mile. Eco. Friendly service. I once left a bag in the back of a TUK TUK and was able to recover it within 30mins. Customer support is top notch!

Recently there is new feature to pay extra 10 thb for express service. It always shows the car is right by my location and gives me an “almost here” pop up and an estimate of <5 minutes. Then I hurry downstairs only to wait 15 minutes for the car to not arrive. This happened multiple times and I have waited for half an hour with no car as I’m writing this review. Is the location shown even real or this feature you just pretend a car is close when I pay the 10 THB?

The app is quite buggy. But moreover a fundamental flaw is that you cannot see how long a cart will take to arrive before you purchase it. Estimated pick up times swing wildly between. 15-25 minutes and then 2-5 minutes with no in between. Furthermore you can’t ever see how far a tuk-tuk is away because half the time the GPS on these cars don’t work well enough. Can’t imagine paying for this service unless some bigger issues are resolved.

The timer is so innacurate sometimes. You’ll end up waiting three to four times what it says initially sometimes, and others it will randomly come super quickly when you’re not prepared. I’ve also had a tuk tuk coming in -“6 minutes” only to get replaced with one 20+ mins away. We love riding in an electric tuk tuk, and the drivers are usually very kind and professional, but the app and waiting experience stinks.