Outdoorsy Host - Rent your RV 4+

Love it thus far

I'm not sure if this is a review of outdoorsy or the app.

Thus far the app is easy to use and covers most of the bases. I have had difficulty setting up pricing rules and add-ons can be a little clumsy but overall the app works very well and I am happy with the checkout and check-in process.

OUTDOORSY Itself:
Pro: I like the company very much and thus far have had three rentals one of which had a fender bender. Their team worked with me and really protected me as an owner for which I am grateful! It has made me more comfortable continuing to use outdoorsy over rvshare. Overall I am very happy with how everything has gone this far
Con: the one area I feel a little exposed as an owner is the 48 hour claim policy. There are many problems that are not as blatantly obvious as a fender bender, I try to start all appliances and clean everything in the RV in the first day but I can foresee a time where something happens and I don't find it immediately it would be nice to have at last three days to file a claim.

Developer Response ,

We are so glad to hear you are enjoying the app and its features. Thank you for the feedback! Please don't hesitate to reach out to us at 877-723-7232 if you need any assistance.

Poor communication

We are 3 months into our first “rental” business. We are fortunate enough to live at “A Denstination” on the SW WA coast. Instead of our rig sitting 11-1/2 months out of the year...why not?
I find Outdoorsy to be an extremely easy app/interface to use. I like the fact that I can use Insta-book and they will vet all my renters, keep in mind, no one is pulling our rig, just us. They provide the insurance and collect all the fees. I couldn’t believe after our first rental, we picked up on Sunday and Monday morning the money was in our account. We are now booked through Labor Day. So now the negative, and I am hopeful that the they are just so busy and the issues will all be resolved. There is zero communication, I have had several “glitches”, which I have tried to communicate to Outdoorsy, with absolutely no response! Although the issues, which are money related, so far have just “worked out”, which is all well and good, but should be addressed to the owner as to what happens. 4different issues with emails, phone messages and trying live chat, which isn’t live. I have heard from others to call in the middle of the night! Better ramp up this customer service issue, and the money mistake issues!

Developer Response ,

Hi there! Thanks so much for your feedback. We really appreciate it. We are sorry to hear you experienced difficulties getting through to our support team. We did experience an extreme surge of inbound contacts due to unprecedented media attention as well as the unforeseen increase of business caused by the global pandemic. We have since hired over 140 support agents and our wait times are back to our normal high standards of support. If you are still experiencing any issues, please reach out via support@outdoorsy.com or 1-877-723-7232 and our team would be more than happy to assist you!

Outdoorsy fails when there are problems

I have rented my rv for 2 of the 3 summers I've owned it. It has been a nice way to get the trailer to pay for itself and I've met a lot of wonderful people.
Things were great until my last rental. My trailer is currently stranded 837 miles from me with a broken frame. The renter abandoned the trailer at an rv service center and went about their multi state trip with a uhaul. Outdoorsy roadside assistance left two senior citizens on the side of the highway for 8 hours in the heat to tow my rv to a service station. Outdoorsy did not help them continue on their trip. I have gotten a different story every time I've called. I am stuck with a totaled trailer that will cost $10k just to transport back home and Outdoorsy and RVBetter are completely radio silent. I've received no answers to questions about insurance. They are insisting on communicating entirely by email and will not call me. I've sent requested documentation multiple times along with whatever pictures I have. This has been one of the worst insurance experiences ever. They keep asking me for information that I've told them I don't have and either won't or can't send an adjuster to look at the trailer. Today the automated system is telling me my trailer is back, even though there is clearly a claim against the whole thing.