Provide your service engineers mobile access to all relevant information they need combined in an intuitive app that works with and without an internet connection. The Exact Field Service H app makes it possible for Service engineers to fully manage their service activities.
This app is part of the Exact Service Management solution.
With the Exact Field Service H app, service engineers have all work order information, customer service history, documents, service parts info, manuals etc. available in the field.
Key features:
• Work with or without an internet connection
• Overview of planned service activities
• Navigation to service address to optimize travel time
• All information in hand for each service activity
• Register the actual hours spent and materials used
• Insight into detailed parts documentation leading to high first time fix rate and best possible service
• View configuration details
• View service history, repairs, warranties and more of the service configuration
• Link pictures to the service activity
• Have the customer sign off on service activities
• The service report including customer signature stored as PDF in Synergy
• E-mail service slip directly to the customer from the iPad
• The signed service order is ready for approval and the service activity can directly be invoiced if all service orders are signed.
Requirements:
• Exact Synergy Enterprise.
• As a user you need to have a service engineer role.
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Welcome to version 6.0 of the Exact Field Service app!
The Exact Field Service app has been updated based on the latest technology.
We have also implemented some minor improvements in this version.
Version 6.0
The developer, Exact Cloud Development Benelux B.V., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
Exact Cloud Development Benelux B.V.
Size
83.7 MB
Category
Business
Compatibility
Requires iOS 15.0 or later.
iPhone Requires iOS 15.0 or later.
iPad Requires iPadOS 15.0 or later.
iPod touch Requires iOS 15.0 or later.
Mac Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.