Description

TalkdeskⓇ Conversations Mobile App is a native mobile contact center that puts the power of Talkdesk in an agent’s mobile phone, tablet, or smartwatch.

Superior call handling on the go
Empower agents to professionally handle customer conversations on any device. Conversations Mobile App has all the functionality agents expect, including call controls, status settings, dispositions.

Customer service beyond the contact center
Give every frontline employee the power to deliver exceptional customer experiences by extending Talkdesk beyond the call center to field technicians, outside sales, or location-based workers.

Connect to critical information
Integrate with your favorite CRM or Helpdesk systems, providing agents with quick access to customer context, and time-saving automations.

Stay in the know
Stay on top of key performance metrics with reporting options that are designed to help you better manage remote teams and optimize your customer experience.

FEATURES:
- Inbound and outbound calls
- Status synced with Talkdesk ACD
- Dispositions and notes
- Warm and blind transfers
- Conference and agent-to-agent calls
- Managing call recordings
- Integration with Talkdesk Analytics & Insights
- Integration with Salesforce and Zendesk
- Dark mode and Light mode
- Version for tablets and smart watch
- Siri and iOS Shortcuts support

What’s New

Version 4.2.0

In this version, we updated the name of the application to Talkdesk Conversations and the app’s icon. Additionally, we are introducing bug fixes and performance improvements.

Ratings and Reviews

2.5 out of 5
27 Ratings

27 Ratings

Wunderhund ,

Wish I could use it...

Chained to my desk because I cannot sign in to this app no matter what I do. Wish it worked.

Developer Response ,

We're sorry to hear about your sign-in struggles. We recommend first contacting your organization's Admin to ensure the Talkdesk Mobile Agent app has been enabled. If the app is enabled and the log-in problem persists, please contact Talksdesk Customer Support so we can provide more hands-on help.

TylerSellers ,

Worst Business App for Outside Sales People

Our company of 300 employees recently switched over to Talkdesk from Dialpad. Worst decision ever. For outside sales reps the app is almost completely useless. I get redirected unknown numbers all the time, there’s little no UI/UX on the app itself so good luck doing anything within the app, the outbound ringer is beyond annoying, and the list goes on and on. There are numerous free apps that are better. I’ve voiced my concerns but will now need to formally file an IT concern as it genders my ability to do my job.

Developer Response ,

We're sorry to hear that your experience has been unpleasant. Please note that we take all feedback seriously and continue to make improvements. Our most recent update included several improvements to the user experience and more useful features are coming in the next two weeks. Make sure to update the app to get access to new features. In the meantime, we've shared the other issues you mentioned with our engineering team. If you're still experiencing any problems, please contact Customer Support so we can help work through them.

susan000001 ,

Love it

The app is super streamlined and easy to use. It had made it so much easier for me to log calls I take from my cell phone in Salesforce. I would recommend it.

Developer Response ,

Thanks for recommending us — we're glad our app has helped make your work easier!

App Privacy

The developer, Talkdesk, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Identifiers
  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

  • Siri

    Get things done within this app using just your voice.

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