mySWICA

Name: mySWICA
Rating: 4.3 (166 reviews)
Author: SWICA Krankenversicherung AG

Customer portal

Only for iPhone

Free · Designed for iPhone

166 Ratings
Ages

13+
Years
Category

Health & Fitness
Developer

SWICA Krankenversicherung AG
Language

EN
+ 3 More
Size

98.3
MB

iPhone

mySWICA – the easy way to digitally manage your insurance With the mySWICA app, you can access and manage your insurance documents or contact SWICA at any time from anywhere. The key functions - Easy login with Touch ID or Face ID - Well-organised dashboard - Virtual insurance card - Overview of insurance products and benefits - Simple invoice scanning and upload to the photo gallery - Quick contact thanks to the notification function - Easy access to personal data and documents

Ratings & Reviews

4.3

out of 5

166 Ratings

App lacks essential features
Mar 28

old-alan
Should be able to set up, initiate and modify payments through the appApp is quite buggy and freezes regularly General frame work is good
App lacks essential features
Mar 28

old-alan

Should be able to set up, initiate and modify payments through the appApp is quite buggy and freezes regularly General frame work is good
Cannot track my monthly statements!!!
04/04/2022

lightdays
I have several key issues with this app. I mainly downloaded this app so that I could go digital and reduce paper waste, but it is of no use to me if I can’t properly track my records through here. MY FIRST ISSUE is that my premium statements are not made available on the app because they are paid through direct debit. It does not make sense that I do not have access to a digital record of the statements, and that I would only be able to access them if I also ask for a paper copy. MY SECOND ISSUE is that I cannot track which benefit statements have already been paid. It only shows me the amount due, but it does not show in any way which payments have already been completed and which ones are still pending. I am trying to minimize waste by going digital, but it doesn't make sense if I can't access my records! Very frustrated customer.

Developer Response
Hello SwissBoricua. Thank you very much for your feedback. We will make sure to forward your issue regarding the premium statements to the responsible department. As for the second issue, this is something we are currently working on for mySWICA. If you have any further questions, our SWICA Customer Service will be happy to help you. Best regards, SWICA Healthcare Insurance Ltd
Cannot track my monthly statements!!!
04/04/2022

lightdays

I have several key issues with this app. I mainly downloaded this app so that I could go digital and reduce paper waste, but it is of no use to me if I can’t properly track my records through here. MY FIRST ISSUE is that my premium statements are not made available on the app because they are paid through direct debit. It does not make sense that I do not have access to a digital record of the statements, and that I would only be able to access them if I also ask for a paper copy. MY SECOND ISSUE is that I cannot track which benefit statements have already been paid. It only shows me the amount due, but it does not show in any way which payments have already been completed and which ones are still pending. I am trying to minimize waste by going digital, but it doesn't make sense if I can't access my records! Very frustrated customer.
Developer Response 04/07/2022
Hello SwissBoricua. Thank you very much for your feedback. We will make sure to forward your issue regarding the premium statements to the responsible department. As for the second issue, this is something we are currently working on for mySWICA. If you have any further questions, our SWICA Customer Service will be happy to help you. Best regards, SWICA Healthcare Insurance Ltd
Terrible login experiece
10/01/2022

Newskooler
Every time i log in I have to write user/pass and wait for a code send on my Swiss number.The Face Id does not work consistently and 9/10 times I have to do the above.Then there is no option to log in without an sms confirmation code. Face id should be enough + they should have options like 3rd party auth apps to generate the code. Every time I use another sim card it’s a pain to use this app.
Terrible login experiece
10/01/2022

Newskooler

Every time i log in I have to write user/pass and wait for a code send on my Swiss number.The Face Id does not work consistently and 9/10 times I have to do the above.Then there is no option to log in without an sms confirmation code. Face id should be enough + they should have options like 3rd party auth apps to generate the code. Every time I use another sim card it’s a pain to use this app.
Awful
12/13/2022

indoorcyclist
Never remembers face id setting.Forced to use the app

Developer Response
Dear indoorcyclist. Thank you for your feedback. The login bug has been resolved with the version 4.1.7. I'd suggest you to uninstall the app once completely and then log in again. If you are still facing the same issue, go to your settings, turn off Face / Touch ID log in once and turn it on again. If you have any further questions, our SWICA Customer Service will be happy to help you. Best regards, SWICA Healthcare Insurance Ltd
Awful
12/13/2022

indoorcyclist

Never remembers face id setting.Forced to use the app
Developer Response 12/20/2022
Dear indoorcyclist. Thank you for your feedback. The login bug has been resolved with the version 4.1.7. I'd suggest you to uninstall the app once completely and then log in again. If you are still facing the same issue, go to your settings, turn off Face / Touch ID log in once and turn it on again. If you have any further questions, our SWICA Customer Service will be happy to help you. Best regards, SWICA Healthcare Insurance Ltd

Bug fixes and quality improvements

Version 4.26.1

Dec 15

Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- User Content