Intermountain Health UT/ID 4+

Simplicity when integrated with the health app.

I really have relied upon this, and the health app working together seamlessly. Once set up, the ability to have Apple’s health app be the central hub for everything is amazing. The last three years I have been through the wringer regarding my health. Being able to have all of my test results, vitals, goals, and my own unique data sets recorded in one location that is almost in real time has been indispensable! I had providers from different healthcare providers that did not share the same data software, but universally i was able to import into the health app and then disseminate all of the info via PDF export made my care with IHC accurate, automated, and most importantly reliable. That is seriously just one facet to all of the tools imbedded into this app. Very well done, to all that had a hand in the production and maintenance of this app!!

Such a terrible app

I just wanted to make an appointment for an annual
Physical. Should be easy, right? It should be a simple click on “make an appointment,” ask me what I want it for, type in a zip, and find the closest Intermountain clinic with a family practice doc or NP or PA who can do that for me. Instead, the app makes you choose an specialty area. Most people would be confused by this. I knew I needed family practice, so I picked that. It then brought me to a list of practitioners, all of which were not available until nine months from now. But it only gave me the option of like six doctors, even though I know they’re far more than that. I had to go back to the homepage, type in a specific position that I happen to know, had some openings, and then click on him. He was available the same day. Why would he not come up first when I’ve seen him before and he’s close to my house? Why did it default to the main hospital? 6 miles away from my house, instead of to the clinic right by my house? The University Of Utah’s app is far superior to Intermountains. IHs is app makes it hard to be a patient at intermountain Medical.

Update, 2024: tried making an appointment for simple STD and cholesterol testing today. So difficult. Had to schedule an appointment with my provider first. He ironically asked why I was meeting with him and not just scheduling to myself. I answered that intermountains app forced me to schedule with him first, despite there not being any reason to

Developer Response ,

Hi Hgtdsahbbbbbb,
We are sorry for your experience. The app is being worked on for booking appointments to make it more robust. As such there are changes that are happening. Please contact us at 800-442-5502 and let us know what is happening so that we can take this back to the programmers. Its vital that we know what the customers are experiencing.

Extremely useful, needs some improvements

This bit is only pertinent to the iPad version. Please provide the option for the screen to rotate to landscape. It’s just not ideal if you want to type. The graphics aren’t as nice either.

The rest is about the app as a whole. (I honestly don’t know why people are leaving reviews about individual doctors; that’s wholly inappropriate.) It’s highly useful, but there are areas of improvement. First is that the app often freezes and crashes while trying to load. Second is that none of the visit notes or other information is available to download, including attachments sent by providers, even though there is a button to do so, and this is a HIPPA protected app. As a disabled person, I frequently need access to these notes and attachments and it’s cumbersome to have them sent via paper mail when they are readily available in app and SHOULD be downloadable. I also need access to message my non-medical providers, such as internal care managers within the Select Health system, who assist with patient care, prior authorizations, and appeals, as they are a connected system and work directly with my healthcare providers.