iPhone Screenshots

Description

The VASA Fitness app provides every feature you need to have the perfect VASA gym experience. Check into your gym with your phone, view and book classes and KidCare from home with a few taps, and manage your account. We are continually working to update this app to create the best experience for you.

MEMBER BARCODE
• Use the app to easily and quickly access your member barcode and check into your VASA gym fast.

SCHEDULING
• View your own personal calendar inside the app.
• Search the gym schedule for classes and KidCare.
• Book classes and KidCare appointments.
• Cancel appointments with ease.

KIDCARE
• Add/Update/View your KidCare information.
• Book KidCare appointments in advance to guarantee your spot!

YOUR ACCOUNT
• View your Plan details.
• Make Changes to your account including upgrades.

LOCATIONS
• View your home gym or any gym location details.

What’s New

Version 4.1.0

In this version, we are releasing several new features to improve our member's experiences.

Ratings and Reviews

3.9 out of 5
685 Ratings

685 Ratings

jnydpplvr ,

Like the convenience of the check-in, but the location/class finder needs A LOT more upgrades

The check-in is super convenient, as well as looking at my plan/personal info. The part I find most annoying is the locations and class schedule. It’s not user friendly. There needs to be an option for using location to find gyms, I don’t care about seeing them in alphabetical order and getting ones for Colorado when I live in Utah. To me, the class schedule finder is not as user friendly as the old VASA app; there are not that many classes offered to really justify needing a “filter” option, and it just makes more work to find the classes in general.

ScruffyDemolishedEveryone ,

It’s all fine until you try to cancel

My husband and I opened accounts a few months ago. We enjoyed the gym for the duration in which we were members. We tried to cancel the membership because we are moving to a place with a free gym on site. In the process of cancelling, we were told both accounts were cancelled but we found out later that mine was left open. I only knew because I got an email warning me that I had a pending transaction from VASA, we called and they said that fee would be waived and we would be fine. A few days later, the fee was taken out and we had to use the *awful* online help service (because they hung up on us on the phone three times) and they said that we aren’t getting that money back even tho it wasn’t our fault and so we were charged, in all, $145 to close our accounts. Lack of communication, awful customer service. Not to mention, no sight of a refund for their error… but thank goodness they waived the $25 cancellation fee *the second time* we had to cancel. Just be warned that if you try to cancel they make you wait until they get their monthly and THEN you can cancel after paying for a month you can’t use. In all, we liked it when we were members, but it all goes to one star when you’re treated like garbage for just needing to cancel.

Ke|py ,

Says I don’t have an account

I tried to login to the new app but it says that the email I’m using doesn’t have an account connected to it. I went back into the old app and sure enough under my account info there was the email address I was using to try to login to the new app. So do I have an account or no...?

This isn’t my first bad experience with VASA’s account system. Last year I was trying to figure out how to reactivate my account but there was no information on the website or app about how to do that. The system didn’t recognize that the email I was using already had an account attached to it so it ended up letting me make a second account with the EXACT SAME EMAIL. That also somehow reactivated my old account without letting me know, and I ended up getting charged twice the next month as a result. VASA please fix these problems, I’m sure I’m not the first person to have them. It makes you look very unprofessional.

Developer Response ,

Hi Kelpy, so sorry to hear about your account issues! We want to get this fixed for you right away. You will need a new account to use the new mobile app. The old app and the new one are on different systems. You should have received an email from VASA with instructions and an activation code. The app uses a gympayment.com account if you have created one before. If you are still having difficulty, could you please text our mobile support line at (801) 845-0545? We also have account creation instructions on this page: https://vasafitness.com/mobile/ . We want to resolve any issues you are having as soon as possible so we can get you squared away in the app! :)

App Privacy

The developer, VASA Fitness, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Identifiers

Data Linked to You

The following data may be collected and linked to your identity:

  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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