VASA Fitness Mobile 4+

The check-in is super convenient, as well as looking at my plan/personal info. The part I find most annoying is the locations and class schedule. It’s not user friendly. There needs to be an option for using location to find gyms, I don’t care about seeing them in alphabetical order and getting ones for Colorado when I live in Utah. To me, the class schedule finder is not as user friendly as the old VASA app; there are not that many classes offered to really justify needing a “filter” option, and it just makes more work to find the classes in general.

My husband and I opened accounts a few months ago. We enjoyed the gym for the duration in which we were members. We tried to cancel the membership because we are moving to a place with a free gym on site. In the process of cancelling, we were told both accounts were cancelled but we found out later that mine was left open. I only knew because I got an email warning me that I had a pending transaction from VASA, we called and they said that fee would be waived and we would be fine. A few days later, the fee was taken out and we had to use the *awful* online help service (because they hung up on us on the phone three times) and they said that we aren’t getting that money back even tho it wasn’t our fault and so we were charged, in all, $145 to close our accounts. Lack of communication, awful customer service. Not to mention, no sight of a refund for their error… but thank goodness they waived the $25 cancellation fee *the second time* we had to cancel. Just be warned that if you try to cancel they make you wait until they get their monthly and THEN you can cancel after paying for a month you can’t use. In all, we liked it when we were members, but it all goes to one star when you’re treated like garbage for just needing to cancel.

Vasa is horrible company and I wish we never signed up… they lured us in with a 30 day *free* studio membership and tricked us into adding a member (which didn’t show their would be a single charge but in reality that extra member was being charged full price so now my wife’s card is getting charged double!) and then when we want to cancel we get hit with all these hidden fees, some we knew about and some we WERE NOT TOLD ABOUT!… and had to learn from customer support which I waited an hour for them to give me a callback…. there’s the $50 yearly fee charged after the first 30 days(they said 2 months), there’s the $25 fee if you want to switch plans (why!?) $25 fee for canceling in the first 6 months, and when you cancel you get charged for the next month because they need a “30 day notice”, like..just because they can and apparently it was in the fine print…. What else is in the fine print that I don’t know about???? Do they charge $0.25 for every mile you run on a treadmill, do they charge $5 for every shower you take? Do they charge a $200 fee for every 9 months you stay?? They could literally put whatever they want in the fine print and get away with it because “you signed a contract” this is the slimiest, sleaziest company I’ve ever dealt with.