UCHealth 12+

Useful but could use some tweaks

The AP is very handy when trying to schedule an appointment however, lately it’s been sluggish when I’m trying to do that and seems to get stuck when I’m trying to choose the location.

It also seems to have issues on the page where you put in the requested information such as when your last appointment took place, relevant questions and Dr. info. And it would be great if that page popped up after you figure out what day you’d like to schedule your appointment.

And last but not least, you should be able to go backwards on whatever page you’re on if you need to make changes, especially if you want to choose a different appointment time. These changes or updates would be great.

Developer Response ,

Hi, thank you for using our app and thank you for your feedback. We’ve passed this along to the development team to see what we can do. If you think of anything else, please call 855.395.9031 or email dpx@uchealth.org to let us know more.

Horrible

So horrible I’m seriously considering moving my medical services elsewhere since it’s nearly impossible to reach a person on the phone. Sadly, the doctors have no idea how bad this app is and assume communication is moving smoothly. I am scheduled to have surgery next week, prep documents were conveyed through the portal. Even though I have the app set to send me email notifications when I receive communications, I wasn’t receiving the emails. I was told in person that I would need a COVID test within 5 days of the surgery. Documentation necessary for the COVID test was in another part of the app that was not at all intuitive. The billing portion is not user friendly either. I over paid a balance and instead of reducing that on the next bill, I received an email (!) not in the app to down load this money transfer app. They gave not instructions how to get the money once I downloaded this obscure app. And the overpay could not be applied to the current balance.

Good app with full set of features

Never had any problem with functionality. Making/cancelling appointments requires calling off which is likely office policy.

As an app developer and engineer, I want to be able to track and trend test results. Even printing test results would be helpful but the functionality doesn’t exist.

Support can only recommend using the full website which is inconvenient or impossible when using a MOBILE app.

Developer Response ,

Thank you Gizzmostarr for sharing your experience and providing your comments. We will share your feedback with our developers to consider for future development opportunities.