Marshalls Official 4+

I love all Marshall’s stores but shopping the app is just like shopping the store. Cluttered. I like to zero in on certain brands I know and wear often, although you can’t search the app that way. Some brands can be searched and will be listed under the item while scrolling. Some other brands you can’t search and won’t be shown under the item, you must click the item to get the brand information. Really a let down. That’s just the way I like to shop online.

The biggest most consistent problem with this app is the login. ( It is the same for homegoods TJX, Marshall's across the board etc )and I have had continual problems not being able to get in the Marshall's app. I've tried calling , singing up again, signing in, changing passwords /forgot passwords and there is always a problem. The system is slow and they say if you try and login to many times it may take days to recover! It's 2023 if we can give people fake limbs, surely we could figure out a website. Anywho, besides not even getting into the website (I did finally get in once and ordered a pair of shoes.) They arrived same shoes- totally diff color. No big deal called to let them know the pic is not correct they are not selling the lighter color boot and they didn't seem to care or give me any kind of stellar customer service. I also had a pair of kids shoes - got an email saying they didn't have them so they were refunding me. And minutes later they arrived on my doorstep. So great if you like surprises... I think? Oh and if you did make it through the login and annoying " reveal designer" tabs- you will click the checkout only to be further dissatisfied with the forever loading symbol and never getting the chance to actually checkout. They just need to get rid of this app it really is the worst.

The app, along with your TJX card website, used to link to your rewards, with a bar coded e copy of your reward certificate. You could use your device to redeem at the register. I have not been able to redeem my electronic rewards for a year or more. The app says they are linked, and shows “$0” in rewards. Customer service informed me that this app is not fully functional. More frustating is that the TJX credit card site (same as the “TJX rewards site”) show all your rewards but no bar codes, so they are unable to honor them in their stores. I was told by customer service that the app is not fully functional with the rewards. They advised me in their stores to request a change to all paper certificates. You can do this and still get paperless billing - you just need to be persistent with their customer support line. I don’t believe you can redeem rewards from Sierra online, although you can earn them more.