Heymondo - Travel insurance

Name: Heymondo - Travel insurance
Rating: 3.9 (47 reviews)
Author: SMART INSURANCE CORREDURIA DE SEGUROS S.L.

24h customer support

Only for iPhone

Free · Designed for iPhone

47 Ratings
Ages

13+
Years
Category

Travel
Developer

SMART INSURANCE CORREDURIA DE SEGUROS S.L.
Language

EN
+ 8 More
Size

120.8
MB

iPhone

Enjoy the 24-hour customer assistance app with your Heymondo travel insurance. These services will make your life easier while traveling: 24/7 Online doctor chat. Dedicated chat service with specialist physicians. Free support call. Get in touch with the assistance platform through an internet call. Incident management. Manage, in a swiftly and simple way, any trip-related incident. Customer area and policy consultation: Access your data and policy details anytime. Always close to you. Heymondo

Ratings & Reviews

3.9

out of 5

47 Ratings

Maximum age
11/18/2022

WendySnap
Reasonable price but now that I am 50years old I cannot get any coverage at all. ☹️

Developer Response
Hello, thank you for contacting Heymondo. As a general rule, we do ensure travelers older than 49 years old, but only if the trip does not exceed 29 days. For trips longer than 30 days we are afraid we can’t offer you an alternative option at this stage. We remain at your disposal. Regards, Heymondo.
Maximum age
11/18/2022

WendySnap

Reasonable price but now that I am 50years old I cannot get any coverage at all. ☹️
Developer Response 01/12/2023
Hello, thank you for contacting Heymondo. As a general rule, we do ensure travelers older than 49 years old, but only if the trip does not exceed 29 days. For trips longer than 30 days we are afraid we can’t offer you an alternative option at this stage. We remain at your disposal. Regards, Heymondo.
Beware — won’t cover simple travel claims!
09/16/2024

JMorgan99
This company was super disappointing for me. Transavia airline moved my arrival airport from Amsterdam to Eindhoven, over 100km away, several weeks before my flight. HeyMondo wouldn't cover the cost of my new ticket (<$500 total for a family of 4) because it wasn't weather or equipment related. This was massively disruptive to my trip, and I spent probably 20 hours working through the claims process with their provider to no avail. I won't be using Heymondo again and despite being a convenient tech-based option, would highly recommend that folks go through a more traditional travel insurance provider.

Developer Response
We're sorry about this change in your travel plans and any delay in the resolution of your claim. We do our best to review all cases as thoroughly as possible to ensure they are processed correctly. After having reviewed the information provided in detail, unfortunately your particular situation does not fall within any of the policy's covered events. We're sorry we don't have better news. As always, we are at your disposal for any clarification.
Beware — won’t cover simple travel claims!
09/16/2024

JMorgan99

This company was super disappointing for me. Transavia airline moved my arrival airport from Amsterdam to Eindhoven, over 100km away, several weeks before my flight. HeyMondo wouldn't cover the cost of my new ticket (<$500 total for a family of 4) because it wasn't weather or equipment related. This was massively disruptive to my trip, and I spent probably 20 hours working through the claims process with their provider to no avail. I won't be using Heymondo again and despite being a convenient tech-based option, would highly recommend that folks go through a more traditional travel insurance provider.
Developer Response 09/23/2024
We're sorry about this change in your travel plans and any delay in the resolution of your claim. We do our best to review all cases as thoroughly as possible to ensure they are processed correctly. After having reviewed the information provided in detail, unfortunately your particular situation does not fall within any of the policy's covered events. We're sorry we don't have better news. As always, we are at your disposal for any clarification.
Scammers! They never reimbursed me
01/03/2024

Traveldia
I got there insurance to Greece. My baggage was delayed in Athens and I stayed the entire trip in Rodolfo without any of my items, I called them and they gave me the go ahead to buy stuff for any day that the airline doesn’t send my bag till the limit. That was in June 2023. I have sent countless emails, filled forms and gotten on calls with them. No action has been taken and now they are just ignoring me. Be careful when you purchase if anything happens, you are on your own.

Developer Response
Hi,Thank you for your review and for taking the time to explain your case. We are sorry that you have suffered various incidents during your trip and that the response has not been satisfactory.We would like to be able to review your particular situation with the insurance provider to better understand what happened. Unfortunately, we are not able to identify you with the information provided. Would you be so kind as to get in touch with our customer service team to provide us with your policy details, please? In addition to reviewing your case, we will gladly assist in managing any other pending matters.You can contact us by email at hello@heymondo.com or if you prefer you can send us a WhatsApp message to +34 627 283 366.We look forward to hearing from you and remain at your disposal for any clarification.Regards,Heymondo team.
Scammers! They never reimbursed me
01/03/2024

Traveldia

I got there insurance to Greece. My baggage was delayed in Athens and I stayed the entire trip in Rodolfo without any of my items, I called them and they gave me the go ahead to buy stuff for any day that the airline doesn’t send my bag till the limit. That was in June 2023. I have sent countless emails, filled forms and gotten on calls with them. No action has been taken and now they are just ignoring me. Be careful when you purchase if anything happens, you are on your own.
Developer Response 01/15/2024
Hi,Thank you for your review and for taking the time to explain your case. We are sorry that you have suffered various incidents during your trip and that the response has not been satisfactory.We would like to be able to review your particular situation with the insurance provider to better understand what happened. Unfortunately, we are not able to identify you with the information provided. Would you be so kind as to get in touch with our customer service team to provide us with your policy details, please? In addition to reviewing your case, we will gladly assist in managing any other pending matters.You can contact us by email at hello@heymondo.com or if you prefer you can send us a WhatsApp message to +34 627 283 366.We look forward to hearing from you and remain at your disposal for any clarification.Regards,Heymondo team.
It’s a scam! Do not purchase this Travel Insurance
02/09/2023

Steven Santiago1
My flight was canceled by my airline and my trip was interrupted. I submitted all the paperwork requested by Heymondo as Cancellation & Interruption was included in the policy covered for $3,500. I submitted all Hotels receipts to be covered. They denied coverage as they said Flight cancellation by the Airline is Not covered. Isn’t that the point of Cancellation and Interruption coverage? Do not use them! It’s a Scam!

Developer Response
Hi Steven, We're sorry about this change in your plans.Trip Cancellation covers your cancellation expenses if you cancel your trip before it starts for health, legal or work reasons as detailed in your policy. Our Customer Service team has already contacted you to review your case and try to assist. Regards, Heymondo team.
It’s a scam! Do not purchase this Travel Insurance
02/09/2023

Steven Santiago1

My flight was canceled by my airline and my trip was interrupted. I submitted all the paperwork requested by Heymondo as Cancellation & Interruption was included in the policy covered for $3,500. I submitted all Hotels receipts to be covered. They denied coverage as they said Flight cancellation by the Airline is Not covered. Isn’t that the point of Cancellation and Interruption coverage? Do not use them! It’s a Scam!
Developer Response 02/15/2023
Hi Steven, We're sorry about this change in your plans.Trip Cancellation covers your cancellation expenses if you cancel your trip before it starts for health, legal or work reasons as detailed in your policy. Our Customer Service team has already contacted you to review your case and try to assist. Regards, Heymondo team.

Continued usability and design improvements

Version 3.55.1

12/02/2025

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