I was thrilled to find this speaker for my husband around Christmas and ended up loving it so much I bought one for myself. I love the sound quality and it works wonderfully as a regular, no frills speaker. The app crashes every time I attempt to connect my husband’s and I’s speakers to either of our phones at the same time to use the biggest draw feature which was playing one phones music on two speakers at once. Upon realizing that wasn’t possible because the app crashed at every attempt we were both extremely disappointed and if I had paid full price we would have gotten refunds and returned them. Also the lights have to be turned on in the app every time, the colors and patterns are not customizable in that there are presets and that’s it. I have kept the app so far but only because I’m holding out hope for updates.

I might honestly return my speaker after the stupidity that I’ve been running through. The app says that it has a “warm up” audio file it can play to wear in the speakers to a more idealistic configuration, but the app refuses to play it even after I follow all the directions. I tried calling the tech-support number that the app says to call, but the call center was completely unhelpful and didn’t even think that this “warm up” button was even a feature (she even kept telling me that you dont need to download an app, which… no duh, I’m not just trying to connect the speaker, I’m trying to use a feature only found in the app). Honestly, don’t download the app and don’t bother buying these speakers, just pay the extra $30-$60 and get a JBL since that app and product actually works 🤦‍♂️

This app is simply designed to get you to register your device for warranty purposes. It has some sort of bizarre augmented reality function that is worthless. It has a white noise generator supposedly for breaking in the speaker. …and a means of contacting tech support which I did not use. I was hoping for some sort of control over the audio and light features of my Rockbox XL. None such exist in this app. The audio quality of my particular unit is poor. It goes from super quiet to very loud but there is no depth to the sound field. To be fair, this could be due to my unit being refurbished and lightly damaged possibly during shipping. This unit will be going back unless the seller will take $20 for it. I will update this review when/if I get a replacement unit.

The app is junk as it portrays the ability to reach out to the support team. It “Says” they answer IMMEDIATELY. Not so. I waited quite awhile to get no help. Then, when my new earbuds once again failed, I NEVER got any answer from the 24x7 help desk. The app says it has tutorials for the various products, yet, those don’t work. The app is just as bad as the company’s website that lacks utility. I was looking forward to my purchase today of the earbuds. Yet, given the problems that I experienced there, plus the bad app, website and lack of help, I’m returning it tomorrow.