I love Matto and visit at least once a day. Their coffee and food is all fantastic, but this app is a bit frustrating. It’s kind of strange that you get charged more at the register if you don’t order with the app—so if you’re using cash, you automatically have to pay more. But more than that, it’s pricing everything at $2.50 and then only allowing $10 increments when adding balance. If there weren’t tax, that would work out wonderfully. But it gets pretty frustrating to almost constantly have to add more money because the prices don’t line up with the balance increments.

You need to buy $10 of credit in order to purchase goods. You also need to establish a fund threshold for reloading, which is a bit much and I’m not a fan of. I know it’s how they’re able to compete and compensate for the deals they have, along with attracting customers, but is still kinda buns in my opinion. The $3 deals are for real though, and the products are good and merit the buy-in needed to buy the food offered at discount. I would get this if you’re downtown a lot, seeing how the price inflation is absolutely nuts and this is the only reasonable café that serves quality for a good price. If you’re doing a group order, there should be no contest, go here. Shout-out to the staff at the location by the Museum of the Dog, very kind and clean store.

This is the best designed food ordering app I’ve seen. Very smooth, very good graphics. Great ordering experience. Fast service. Cheapest and best tasting coffee, sandwiches, and baked goods I’ve found in all of NYC. Plastic wrapped sandwiches are kosher too (they apparently used to have a kosher symbol but they stopped paying for it). Just got a great sandwich and iced coffee and the total was still significantly less than one coffee at a place across the street ($4 total for both vs $5 for just an iced coffee across the street) - and the coffee at Matto is better. Also when you download the app they automatically deposit $5 of credit right away, no strings attached. The coffee and sandwich mentioned above were literally free. Would give this place a sixth star if I could.

I was fine with the $0.50 price hike for the new year. What happened recently in the past month or so was that I noticed on my normal order of a Large Cappuccino, the size option wasnt available anymore. Tried in some other drinks and it looks like some still have the option. Just kinda let down by this as I really just needed the 1 large for the day caffeine wise. App works great for everything else, just wish they would mention all of the price / item changes to the menu in the updates.