The current state of the phone app is unacceptable for its intend use. Quick and reliable accessibility to your firearm is paramount in any application. This one fails. The app has frequent problems, connecting to the lock unit and is completely unreliable. The speed and number of steps required to get into the unlock state is also unacceptable. There is no ability for the user to define a unique name for each lock unit. The app only provides a long serial number associated with each unit. If the units are in the same room, it can be very confusing to identify the right lock in a dynamic situation. The app does not include an Apple Watch option, as this is a more likely use case for unlocking in a hurry. Overall, there is substantial work that still needs to be done with this app to make it practical. It’s disappointing.

When I first got my tactical trap, I paid extra for the Bluetooth unlocking capability.. and every now and again, I would have to try it 3 to 5 times for it to work but it would work.. now that I have lost my key card… my Bluetooth unlocking system has not worked no matter how many times I’ve tried it or how many times I’ve changed the batteries. My Bluetooth can find the device no problem, but will try to sync for hours. And never works anymore. Especially when I need it. I should be reimbursed for this. Especially considering I had to pay extra for the Bluetooth option. And now I have no idea how to get into my tactical trap furniture. I hope someone can give me some kind of information to help me out. I have bought five different tactical trap pieces of furniture and spent well over $2000 if I wasn’t having a problem with this, then my rating would be five stars because I love their products, but this is a big deal with the Bluetooth unlocking mechanism

I have fed back to the App owner several times that this App poses a security risk . Currently there is no way to differentiate between multiple units in your home expect memorizing a long serial number which in a time of crisis and high pressure will never be remembered. There needs to be a way to add a nick name, room location, or other user supplied meaningful trap name to know exactly what device you are opening. Instead of getting access to a life saving firearm Opening the incorrect device could provide the intruder with a deadly weapon. This app has not been updated in over a year and even after constant contact attempts the company refuses to update it . Don’t buy these products as you can’t depend on this App when your life is on the line .

I can understand why maybe as a security measure you may need to lock out the device to then reconnect to gain access when idle. However, if I open the app and I need to protect myself, waiting for a reconnection via Bluetooth every time I open the app is not in the best interest when I’m protecting my family. I think the solution may be to allow Face ID/ Touch ID integration for iOS users and leave the app on standby and ready to go when I need my firearm. Please consider these changes and you product will be just amazing! Love the products, but I hate the app. Please fix it. Thank you.