YA’LL!! I’ve been struggling with this app since July and I finally figured out how to get our lightsticks to connect. The app is not straight-forward about it at all. Pull up the screen where you’re ready to connect your ls but DON’T press “start” yet. Hold down the button on your ls for about 10secs and all of the colors will flash. Once it’s finished, press “start” and the ls will connect and it’ll turn a certain color. Tap on whatever color your ls is and press “next” and you’re good!! It wouldn’t let me play around with the colors right now because there’s no event or concert going on, but at least it finally works. I hope this helps everyone who’s been as frustrated as me!!!

I recently tried to get the app and light stick to function for a Stay Kids concert. I tried from 3 different phones (all iPhones) as well as while at the concert and it all yielded the same result. The light stick will our fine and seems connected, but after that you cannot get past the “all performances have ended” screen. I did try the suggestion to hold the LS on button for 10 seconds before paring and this does seem to work to initialize it again, but still it was the same result of not being able to change colors. Of the thousands of other fans at the concert, there were only a few that had been able to get theirs to work it seemed like. I reached out to the Stray Kids store for support and they have been great but ultimately it is the app developer that would need to address the issues. The last update show a year ago and I the ticket selection info it shows 2020 as the only dates to select. Please update and fix this app. Thanks.

I’m not sure if this app worked for anyone at the Newark Maniac Tour D-2, but it didn’t work for me or the Stays around me. I tried to troubleshoot the problem after the concert and today. No progress. Also when I opened the app, on the day of the concert, it showed the Seoul part of the tour and said the event was over. A lot of Stays in my section/ vicinity said the same thing. However I did get the light stick to connect to my phone and that was about it. I was very disappointed with the app, especially since this was my first concert and I couldn’t even have fun colors for my light stick. The only thing this app was useful for was checking the amount of battery life my light stick had. COCOAENT Co. please fix this so that no more fans have to experience this!

Im trying to connect it e few months before the concert ti make sure it works but it's keeps saying try again JYP PLEASE FIX FHE APP😭 im still gonna give it a four star though because the light stick will change colors saying the bluetooth is working it my just be because the event is not scheduled yet