• A fix was made so users can see a newly created certificate holder. • Users no longer need to change their bank account type when making a payment using the same method as their previous payment. • When a user submits a Change Vehicle request and indicates a change in how the vehicle is titled, the updated address from the submission now properly displays under the request details.

• A fix was made so users can see a newly created certificate holder. • Users no longer need to change their bank account type when making a payment using the same method as their previous payment. • When a user submits a Change Vehicle request and indicates a change in how the vehicle is titled, the updated address from the submission now properly displays under the request details.

• Insurability results (e.g., probationary) now display a definition when users hover or click on a new info icon. • Driver insurability results for “Exceeds Standards” and “Exclusion Pending” ordered on or after August 20, 2025, will now include a reason for the result (e.g., high risk).

• Users with the Payments permission can now get notifications for upcoming premium payments, late premium payments, and payment issues. Notification preferences can be managed in mySHIELD's Notification Settings. • Fixes were made to enhance the clarity and occurrence of error messages. • A fix was made to ensure the updated information displays when users change their name.

• Updates were made when adding funeral vehicles to indicate specific use. • Enhancements were made to the Add Vehicle request form asking users to look up their VIN and answer questions. • A fix was made for temporary auto ID cards to include the users’ address. • Minor fixes were made to the Add Vehicle Review & Submit step to improve the user experience. • A fix was made to ensure the updated information displays when users change their email address.

• Users can now view their myTRAINING℠ progress with the new Program Status column on the myTRAINING Program page, and on the new progress bar on each active program. • Users can now indicate if a vehicle has attached service bodies, beds, or equipment for applicable vehicle types. A list of common attachments are available to select. • Various minor fixes were made to the online Make a Payment experience.

Minor bug fixes

• Minor bug fixes

Updates • Users can now search and filter for Spanish-language resources from Seven Minute Safety Trainer (powered by BLR®) in mySHIELD. Select “Access Resource” to view the Spanish (SP) version on the partner’s website. • A fix was made so users can now create a template from a submitted certificate request.

Updates • Fixes were made so the drivers grid view and filters stay the same after updating driver details. • Fixes were made for using biometrics when logging in on a mobile device.

Updates • Bug fixes

• The new myTRAINING℠ Program allows you to plan and customize employee training on mySHIELD®. Available for Federated® clients via the mySHIELD home page or on the Training & Resources page, you can choose suggested training plans or create your own. Schedule training in advance, assign responsibility to another registered mySHIELD user or yourself, receive reminder emails, and mark items complete, and more, all within myTRAINING Program.

What’s New Updates • Various updates were made to improve the questions asked for Report a Claim submission. • A fix was made to make Billing and Account Settings available to users who have permission to access invoices but not payments

What’s New Updates • Various updates were made to improve the questions asked for Report a Claim submission. • A fix was made to make Billing and Account Settings available to users who have permission to access invoices but not payments

• Updates were made so users can schedule a phone call with a Risk Management Resource Center (RMRC) consultant within mySHIELD by clicking "Schedule Appointment” on the Training & Resources, Risk Management Reports, or Contact Us pages. • Fixes were made to the mobile phone number display after adding or changing it on the Personal Information page.

Updates • Various fixes have improved the process for selecting an insured’s name for the Auto ID Card within Add Vehicle and Change Vehicle requests.

• Enhanced the Vehicles list to display Named Insured information, offering additional filter and sort options for easier access to proof of insurance. • Improved Partner Resources for direct access to J. J. Keller® training videos and Seven-Minute Safety Trainer Toolbox Talks (powered by BLR®) without leaving mySHIELD®.

Updates • Fixes were made to uploading files within the Claims feature.

Updates • Updates improve examples on the Report a Claim Properties step • Fixes were made for the following: Enhancing the clarity and occurrence of error messages, displaying applicable links on the Report a Claims Confirmation step, downloading functionality, search functionality for suggested keywords

Updates • Improvements were made to the Report a Claim process to collect additional information about what potentially caused the claim. • Fixes were made to the Upload Files and Documents option from the Overview actions menu. • General fixes were made to improve navigation when selecting Share for resources.

Updates • Fixes were made to improve the clarity of information messaging on the Drivers feature. • Fixes were made to improve the information available on the Report a Claim Review and Submit steps.

• Fixes were made to Profile & Settings to allow users to indicate additional, relevant industry resource options. • Fixes were made to improve the clarity of certain email notifications. • Various minor fixes were made for the mobile app navigation experience.

• Fixes were made to ensure information successfully fills in when templates are created from submitted certificate requests. • Various minor fixes were made to the Manage Users experience. • Fixes were made to allow the dismissal of Home dashboard alerts.

• Improvements were made to reduce time-outs or issues when loading large driver lists. • Various minor fixes were made to the Manage Users experience.

• Fixes were made to allow users to upload files on their iOS devices. • Fixes were made to user experience upon the initial download of the mobile application.