Love the app & the business! This food and pharmaceutical delivery service is the best available. It’s user friendly, reliable, personalized, and efficient. If there is an issue, you will be contacted right away. The food is always fresh as if you were at the restaurant & Bento staff are always happy and friendly. I recommend this service for food delivery anytime!

The app is decent. At times I think it’s takes too long for the food to arrive which is annoying because it’s cold. I also wish we could get a break down on each step of the way also being shown on the map.1. Driver on the way to get food2 at restaurant waiting3. As soon as they collect it shows you they are on the way (plus letting us know they have another drop off to make on the)What I’ve noticed is that the drivers don’t activate the notification to let you know they are on their way until they are right at your door. I’ve had many times I’ve ran out because it shows they are still at the restaurant when actually they are on my street. I think you could take a note from the other big apps like UberEats, DoorDash etc. I know exactly where my food is at and I can talk with my driver.But over all the app works.

If you want your food to be sitting at a restaurant and waiting for a half an hour then be my guest and use this wonderful app. You can even call the restaurant to check on your dinner and they will let you know that your food has been ready and they are waiting for someone to collect; wonderful Benny Bag will update and say that the driver is waiting to collect it. When this app launched it was such a wonderful tool, blessing the island with superb service and wonderful delivery manner however, since they have decided to become greedy and oversell, you will be served cold food after waiting for a distasteful amount of time.

2 strikes against them:The first was when I ordered for delivery, utilized their chat services to change my order from ‘delivery’ to ‘pickup’. The chat services they provided doesn’t actually correspond with the drivers. As such my food was still collected (despite my changed instructions) and delivered to an empty house.The 2nd instance, was order food from a vendor the clearly stated that it is OPEN on the app. My order was made, the app (BENTO) charged my card. 20 minutes later I get correspondence from bento advising that the restaurant merchant is closed for services on that day and that I have to now wait 5days for refund. That is NUTS.