Circuit Laundry Plus 4+

Worthless

I would give this laundry ‘service’(more of a disservice really!) zero stars if possible. Try as I might to find them, Circuit has no redeeming qualities: the app is stupid and hardly ever works, machines are always broken, customer service is entirely useless and mind-numbingly clueless, and prices are exorbitantly high. The website is out of date and lists incorrect information, and if the stars and planets align perfectly to actually start a machine for you, good luck getting your clothing dry!

Another serious complaint is that the old Circuit app is still available to download and add money to for some reason. Thus, if you unfortunately do so by mistake, you are scammed out of whatever you paid. The old app just eats your money and you can’t transfer it to the new one. I find this to be highly suspect behavior and an unethical business practice.

Universities and whomever else need to go back to good old fashioned coin operated machines. The era in which the tyranny of Circuit Laundry reigns supreme with its claws deep in the monopoly of student accommodations has long since dawned. Its rule must be brought to an end.

Developer Response ,

We apologise for the difficulties you experienced. If you would like some assistance or additional information, please contact us via reviews@circuitgroup.com and we will be happy to help you further.

The worst laundry service

Where to start?

You are entirely unable to transfer funds over from the previous circuit app after they updated, so that’s just lost money I guess. Thanks for that.

Price gouging students on laundry services. This is the most I have ever seen laundry machines cost. Brilliant.

On top of the overly expensive pricing, I rarely have a dry that actually dries my clothes. Often clothes come out damp or in some cases outright wet. This always happens regardless of maintenance reports. Love.

There have been several occurrences of machines taking money off of my account for a wash but the machines don’t start or respond. Sometimes they will have error messages or they will just not respond at all.

The app is extremely frustrating as it has several bugs that interfere with payments, adding money to accounts, etc that make doing laundry into a nightmare.

Many times most machines are not working in the laundry building so all the residents are forced to wait for one machine to become free.

I have been in buildings that use circuit for about a year and it has always been an extremely expensive and flawed service that does not seem to change or improve in the face of extreme issues. Uni’s and dorm buildings should absolutely take their businesses elsewhere.

Downright disrespectful

I’ve used multiple laundry services throughout college, and this one is, by miles, the worst. I’ve had multiple articles of clothing damaged, prices are simply criminal, and machines are often broken.

I’ll do one washer load that doesn’t even get my clothes damp so that the detergent just stains my clothes, another that drowns my clothes, and I’m left with detergent stains and 3 60 minute rounds of drying, after which my clothes are still damp and I have to hang them up in my room.

This is so poor. With no prior experience, I believe I could implement a better business model…how would I do that? If I wanted to **** people over, I would go right on ahead as Circuit has and laugh. If I wanted to run a service that helped people, I would tell customers to go elsewhere if possible.