Octopus Energy 4+

Keeps Crashing

App keeps Crashing when trying to view my devices. Used to work, but need to fix!!!

Developer Response ,

Sorry to hear about this. Please could you update your app and try again? If this doesn't help please reach out at heretohelp@octopusenergy.com so we can connect you with the devices team. 🐙

Security issue

I cannot find a way to sign out if my account using this new version of the app. This is a major security issue because my information is available whenever the app is opened. There is no way I can find to require logging in once the new app is downloaded.
I searched my iPhone settings, and I do not have automatic fill in passwords selected.
Even so, there is no visible way to sign out of my account.

Developer Response ,

Apologies for the inconvenience and cause for concern. This may have been an issue with an earlier version of the app, as you should certainly be able to log out. Please could you reach out at heretohelp@octopusenergy.com if you are still facing this problem? Grace 🐙

Over 3 months without refund after moving home

When I moved out of my house I had an account credit. It has been over 3 months and Octopus has still not refunded my account credit. I have sent multiple emails and phone calls and they still haven’t returned the money I am owed.