The spa manufacturer is fantastic. Their products really are. Which is why their app is so bad. They are not an IT company and didn’t contract to one that builds apps well. It reflects poorly on an otherwise great product. For instance, the support link here takes you to their site’s landing page instead of an actual support link or email form. Hopefully, they correct things because the all is failing due to a “This data couldn't be read because it isn't in the correct format.” Error when you launch it. Wish I could tell them but the best I can do is post a review with the error and hope they see it.

In order for me to considerer this a good app it needs to have all the same functionality that the panel on the spa has. I can’t see what treatments the water needs without going out to the panel. Why would I want to turn the jets on from my app, but not be able to read the chlorine, PH levels, salt levels, etc. from the app?

Recommend to stay far away from the Connected Spa system. When it works, the app, which looks like it’s from the birth of the WWW takes 10-15 seconds for any light or pump change to go through. It usually just takes your input and does nothing. Sometimes rebooting the spa fixes this but should we really constantly have to reboot a spa? Any suggestion that they might make the IQ chemical sensing data available in the app has been a lie up to this point - this would actually be a great use case. This is all the disappointing result of an obviously inadequate development team.

Truly awful experience. The connected spa feature is garbage. Half the time the system is unresponsive. It takes 30 seconds for the settings to sometimes change on the hot tub, if you get lucky and it even responds at all. Even worse, I’ve had the connected spa system glitch out where it was randomly turning on the jets and lights until I restarted the tub and the WiFi adapter. Two thumbs down. Had I known how bad the app was I probably would have gone for another hot tub manufacturer altogether BECAUSE ITS A BIG DEAL.