Let me start off by saying I absolutely love the idea of this app. It’s a total all in one type of thing where you can shop from just about anywhere. However, it dos have a few bugs I’ve noticed so far. For one, on a recent order I made I used a singular point on the app for a recent order I made and it took off 100 (aka 100 dollars of spending money.) I contacted customer support and the first guy wasn’t very helpful, he told me I would get a complete refund to my card and that the order was cancelled, but nothing about my points. When I directly addressed the issue with the points he just said the same thing about refunding my card. I asked them to make a ticket over, and he did. The other support agent was really nice and gave me 15$ worth of credit on the app. The whole issue took maybe 2 hours to resolve which is still fairly quick but wasn’t fun to have to deal with. It’s still a solid app but it’s still new with some bugs that should be worked out.

Neat app, my items arrived, however I couldn’t use my credits. Like what good is a credit if you can’t apply it??? There’s zero way of keeping up with the status of an order, my order just showed up one day out of the blue, it’s correct, packaged neatly, no damaged items so I can’t give a fully negative review. I got an amazing deal for signing up. There’s no customer service, no way to contact anyone. Hope they work on the app better, it would be a huge advancement. Recap: the only reasons I can’t give 5 stars is: 1: can’t use credits and promo codes together, 2. there’s no customer service/ anyone to talk to.

Contacted customer service in regards to an issue with a gift I received. Never got a response. Finally was able to claim the gift after randomly pressing on the button at different times of the day. The order seems to be stuck at confirming mode. Customer service does not respond at all via email or message. How can I rely on a service like this when no one can even help me with my inquiries? Additionally the app is very slow. I’ve had issues putting items into the cart because it’ll keep saying out of stock when it really isn’t. The home page is very confusing because one day the “buy something” option will be there but disappear the next day, leaving me with no option to buy anything. Terrible. Not sure when the order will be processed or how if it can even be cancelled at this rate. What a waste of time.

This app does exactly what it promises. It allows you to speak or type into it and finds solution for ride sharing, online shopping, food and grocery delivery, etc. The online shopping functionality even bypasses some shipping costs that I would have otherwise had to pay. Unfortunately, many other features that the app aims to offer have been disabled due to Covid 19, like hotel, flight, and movie booking. I commend Natural for disabling these features in an effort to stop the spread of covid and save lives. Once things get back to some semblance of normal I look forward to using this app more often